Client Support Representative

2 days ago

Philadelphia, United States Randstad Full time
Job DescriptionJob Description

Are you ready to make an impact and build lasting connections in the financial services industry? As a Client Relationship Associate, you’ll be at the heart of meaningful client interactions, providing essential guidance and support. You'll join a collaborative and mission-driven environment where integrity, growth, and client success are key. If you’re passionate about delivering exceptional service, this role is for you

IMPORTANT: This is a HYBRID role, combining work from home and office presence. You MUST live within 25 miles of our Malvern/Paoli, PA office.

  • Work From Home on Mondays and Fridays, Tuesday thru Thursday in office.

Responsibilities:

  • Take inbound calls, responding to client requests, resolving general account issues and providing digital assistance
  • Provide exceptional client service through interpersonal and client relationship management (CRM) skills
  • Serve as the initial point of contact for clients; following standardized procedures to meet client needs
  • Document client and team feedback in support of service improvement efforts within the business
  • Use consultative approach to position products and services to clients

This job is for you if you:

  • Have a passion for helping others and being able to demonstrate patience, care, professionalism, and dedication to servicing client’s needs
  • Have strong verbal/written communication skills to relay complex information that can easily be understood
  • Are self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics
  • Want to be part of a team that’s motivated by helping others and serving the best interests of our clients
  • Like to work in a professional environment that stresses respect and teamwork

What you'll have:

  • High School Diploma, Associate or Bachelor preferred
  • 2+ year customer service/insurance related experience
  • Wired Internet - requires an internet speed test that meets 1Gbps download speed (1000mbps) and at least 30 Mbps upload speed
  • Great Problem Resolution and Time Management skills
  • Tech-Savvy

INTERESTED IN LEARNING MORE? APPLY NOW

Thanks for your interest in working with Randstad, the world's largest staffing company

Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about itCompany DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r
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We can’t wait to tell you all about it

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