Client Service Representative
15 hours ago
We are seeking a highly skilled and customer-focused Client Service Representative to join our team at VCA Animal Hospitals. As the face of our practice, you will be responsible for providing exceptional service to our clients and their pets.
Key Responsibilities:
- Provide exceptional customer service to clients and their pets
- Schedule and confirm appointments
- Place outbound calls for follow-ups and prospective clients
- Present and explain fees, including processing payments
- Recommend and obtain products and services, including prescriptions
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Manage medical records, charts, reports, and correspondence
- Hospital maintenance and ensuring the facility is neat and clean at all times
Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
What We Offer:
- Competitive hourly rate
- Medical, dental, and vision insurance
- 401(k) plan
- Generous employee pet discounts
- Opportunities for professional growth and development
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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