Client Service Representative

3 weeks ago

Philadelphia, Pennsylvania, United States CANON U.S.A.�INC Full time
About the Role

We are seeking a highly skilled and experienced Client Service Representative to join our team at Canon Solutions America, Inc. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Main Responsibilities:
  • Provide prompt and professional service to clients, responding to their inquiries and resolving issues in a timely and effective manner.
  • Collaborate with colleagues to assign tasks and manage responsibilities within the team, ensuring seamless site operations and procedures.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Contribute to the creation of the Site Procedure Guide, ensuring all account processes are properly recorded and up-to-date.
  • Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements and client expectations.
  • Communicate and train team members on changes to workflow or procedure, ensuring a smooth transition and minimal disruption to client services.
  • Manage daily and monthly records on service activity, providing accurate and timely reports to stakeholders.
  • Effectively communicate with clients and staff, providing clear and concise information to ensure seamless collaboration and problem-solving.
  • Where appropriate, serve as the main point of contact to clients for daily activity and participate in client meetings on account activity.
  • Perform various tasks, including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services, based on assigned location.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed and adapt to changing client needs.
Device Maintenance:
  • Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer locations.
  • Follow established maintenance processes and procedures to ensure optimal equipment performance and minimize downtime.
  • Maintain routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
  • Evaluate equipment issues and notify the service department if unable to resolve.
  • Deliver paper and assist end-users in basic functionality of equipment.
  • Record meter reads and maintain service activity reports.
  • Monitor supplies and restock inventory as needed.
About You:

We are looking for a highly motivated and experienced professional with a strong background in customer service and technical support. The ideal candidate will have:

  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • Prior experience in a customer service environment.
  • Good computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

  • Client Service Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Representative to join our team at Canon Solutions America, Inc. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Main Responsibilities:Provide prompt and...

  • Client Service Representative

    15 hours ago

    Philadelphia, Pennsylvania, United States Canon USA & Affiliates Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Client Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Your ImpactAs a Client Service Representative, you will be the primary point of...

  • Client Service Representative

    17 hours ago

    Philadelphia, Pennsylvania, United States VCA Animal Hospitals Full time

    Client Service RepresentativeWe are seeking a highly skilled and customer-focused Client Service Representative to join our team at VCA Animal Hospitals. As the face of our practice, you will be responsible for providing exceptional service to our clients and their pets.Key Responsibilities:Provide exceptional customer service to clients and their...

  • Client Service Representative

    6 hours ago

    Philadelphia, Pennsylvania, United States Amplity Health Full time

    Customer Service RepresentativeWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Amplity Health. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to our clients and their customers.Key Responsibilities:Handle inbound customer inquiries via phone,...

  • Client Service Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Canon Solutions America Full time

    About our Company - Canon Solutions America, Inc. empowers companies to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. Our team is dedicated to delivering innovative solutions that meet the evolving needs of our customers. With a strong focus on...

  • Licensed Client Service Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States JQ Staffing Services Full time

    Job OverviewWe are seeking a highly skilled Licensed Client Service Representative to provide exceptional support to individual health insurance clients. As a key member of our team, you will be responsible for assisting with policy inquiries, claims processing, and providing detailed information on coverage options.Key Responsibilities:Respond to client...

  • Licensed Client Service Representative

    3 days ago

    Philadelphia, Pennsylvania, United States JQ Staffing Services Full time

    Job OverviewAt JQ Staffing Services, we are seeking a highly skilled Licensed Client Service Representative to provide exceptional support to individual health insurance clients. As a key member of our team, you will be responsible for assisting with policy inquiries, claims processing, and providing detailed information on coverage options. The ideal...

  • Client Service Representative

    4 weeks ago

    Philadelphia, Pennsylvania, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Client Service Representative to join our team at Marriott Hotels. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.Key ResponsibilitiesOrganize and confirm guest...

  • Veterinary Client Service Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Innovetive Petcare Full time

    About UsInnovetive Petcare is a forward-thinking veterinary company that aims to break the mold of traditional veterinary care. We strive to provide exceptional customer service and tailored veterinary care to our clients and their pets.Job SummaryWe are seeking a skilled Veterinary Client Service Representative to join our team. As a key member of our...

  • Client Service Representative II

    14 hours ago

    Philadelphia, Pennsylvania, United States Canon U.S.A., Inc. Full time

    About the RoleAs a Client Service Representative II at Canon Solutions America, Inc., you will be responsible for providing exceptional customer service and support to our clients. This role requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Main...

  • Auto Repair Shop Secretary/Cashier/Client Service Representative

    1 month ago

    Philadelphia, Pennsylvania, United States MrKitt's Service Center & Towing Full time

    {"Job Title": "Auto Repair Shop Secretary/Cashier/Client Service Representative", "Job Summary": "We are seeking a dedicated and organized individual to fill a multi-faceted role at MrKitt's Service Center & Towing. This position involves handling administrative tasks, managing customer interactions, and processing payments. The ideal candidate will have...

  • Client Service Representative II

    3 weeks ago

    Philadelphia, Pennsylvania, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires strong communication and problem-solving skills, as well as the ability to work independently with minimal supervision.Main ResponsibilitiesProvide exceptional customer service to...

  • Retail Client Service Representative

    4 weeks ago

    Philadelphia, Pennsylvania, United States SLIGHT EDGE Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Client Service Associate. This role involves providing exceptional service to our clients, building strong relationships, and driving business growth.Key ResponsibilitiesMeet and greet new clients, ensuring a warm and welcoming experienceFollow up with...

  • Financial Services Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Fidelity TalentSource LLC Full time

    Job Description:Financial Services RepresentativeWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team. As a Financial Services Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and helping them achieve their financial goals.Key...

  • Customer Service Representative

    4 hours ago

    Philadelphia, Pennsylvania, United States Innova Solutions Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Innova Solutions. As a Customer Service Representative, you will be responsible for handling calls from clients, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle calls from clients...

  • Plumbing Service Representative

    1 month ago

    Philadelphia, Pennsylvania, United States Benjamin Franklin Plumbing Full time

    {"Job Title": "Client Care Representative", "Job Summary": "We are seeking a skilled Client Care Representative to join our team at Benjamin Franklin Plumbing. As a Client Care Representative, you will be responsible for answering incoming client telephone calls, assisting with the supervision and dispatching of scheduled service and maintenance calls, and...

  • Financial Services Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Western & Southern Life Full time

    Job Title: Financial RepresentativeAbout the Role:The Financial Representative is a key member of our team at Western & Southern Life, responsible for meeting the financial needs of our clients. This role requires a strong understanding of financial products and services, as well as excellent communication and interpersonal skills.Key...

  • Customer Service Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Help At Home Full time

    Help At Home: A Leader in Home Care ServicesHelp At Home is the nation's leading provider of high-quality support services to seniors and individuals with disabilities. Our mission is to empower our clients to live independently in their own homes, while ensuring their safety and well-being.Job Summary:We are seeking a highly motivated and detail-oriented...

  • Insurance Service Representative

    4 days ago

    Philadelphia, Pennsylvania, United States Marsh & McLennan Companies Full time

    Job Title: Client Service RepresentativeAt Marsh & McLennan Agency, we are seeking a highly skilled Client Service Representative to join our team. As a key member of our client service team, you will work closely with our Account Executive and Producer to provide exceptional service and support to our Middle Market clients and prospects.Key...

  • Customer Service Representative

    4 weeks ago

    Philadelphia, Pennsylvania, United States Galaxy Technologies Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Galaxy Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the insurance industry.Your primary focus will be on delivering top-notch customer support through telephone interactions,...