Ecommerce Customer Service Specialist

4 days ago

Walnut, United States AppleOne Full time
Job DescriptionJob DescriptionAre you a customer service enthusiast with a passion for logistics and e-commerce? We’re looking for an E-commerce Customer Service Representative to join our team and deliver exceptional support to our online customers. In this role, you'll be the vital link between our customers, warehouse teams, and shipping carriers, ensuring timely, accurate, and hassle-free deliveries. If you're a proactive problem-solver who loves keeping things on track, this could be the perfect fit
Why Join Us?
• Be the Voice of Our Brand: Build meaningful customer relationships and provide outstanding service.
• Impact Customer Experience: Help shape and improve our logistics and delivery processes based on real-time customer insights.
• Growth Opportunities: We invest in our team, offering career development in a fast-growing e-commerce environment.
What You’ll Do:
• Customer Support: Address inquiries about order status, tracking, delays, and delivery issues through phone, email, and chat. Resolve complaints regarding shipping, damaged or missing items, and process refunds or replacements with empathy and efficiency.
• Logistics Coordination: Work hand-in-hand with warehouse teams and third-party carriers to monitor shipments, track deliveries, and resolve shipping discrepancies promptly.
• Order & Tracking Management: Provide tracking updates, resolve delivery issues, and manage orders within our systems (ERP, CRM, or e-commerce platform).
• Returns & Exchanges: Process return, exchange, and refund requests accurately, coordinating with warehouse staff to ensure smooth and timely processing.
• Issue Escalation: Escalate complex issues to senior team members or logistics managers as needed, ensuring swift resolution and customer satisfaction.
• Reporting & Feedback: Analyze and report on common logistics issues, delivery timelines, and customer feedback, providing valuable insights to improve our processes.
What We’re Looking For:
• Experience: Previous experience in e-commerce customer service, logistics, or supply chain management.
• Technical Skills: Proficient with order management systems, CRM, ERP software, and familiar with major shipping platforms (e.g., FedEx, UPS, USPS).
• Strong Communication: Exceptional written and verbal communication skills to work effectively with customers and cross-functional teams.
• Problem-Solving Abilities: Ability to think on your feet and solve customer issues promptly and efficiently.
• Attention to Detail: A keen eye for detail in order tracking, returns, and record management.
Performance Goals:
• Rapid response times to customer inquiries
• High first-contact resolution rate
• Strong customer satisfaction scores
• Accurate and timely delivery/order adjustments
Ready to Make an Impact?
If you’re ready to be part of a customer-first team that values efficiency, innovation, and continuous improvement, apply today Let’s work together to deliver an unforgettable customer experience.
Apply Now to join our team and help create a seamless e-commerce experience for our customers

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1062

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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