Customer Service Specialist

2 weeks ago


Walnut, California, United States Advanced Purification Engineering Corpor Full time
Job Overview

A leading solution provider for premium drinking and filtration systems, Advanced Purification Engineering Corp. is seeking a highly skilled Customer Service Specialist to join our team.

This role involves resolving complex inquiries and concerns related to our Pure Play brand products, supporting order fulfillment, and consistently exceeding customer expectations.

Key Responsibilities
  • Process in-bound and outbound calls, emails, video chats, and online chat systems to provide exceptional customer service.
  • Handle customer inquiries regarding product support, sales, and order questions to ensure overall customer satisfaction.
  • Work seamlessly with related departments to provide feedback for customer service process and coaching support to new hires.
  • Support managers to develop training materials, manuals, and documentation to support ongoing learning and development.
  • Provide additional administrative support to the team and management, ensuring smooth daily operations of the customer service department.
  • Proactively and continuously enhance knowledge of our products.
Requirements
  • 3+ years of customer service experience in the consumer product industry.
  • Experience in telephone customer service.
  • Proficient with Microsoft Office (Outlook, Excel, Word).
  • Ability to work well in a team-oriented environment.
  • Excellent English communication skills (both verbal and written).
  • Detail oriented with the ability to multi-task and deal with changing priorities.
  • Must be authorized to work in the US.
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Self-discipline, Reliable, Patience, Organizing, Oral and Written Communication, Problem Analysis, Conflict Resolution, Responsible, Ability to Learn, Multitasking, Attention to detail, Attentiveness, Customer-oriented



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