Technical Support Representative

1 week ago


Lathrop, California, United States CROSSLINK Professional Tax Solutions Full time

We are seeking a highly skilled and motivated Technical Support Representative to join our team at CROSSLINK Professional Tax Solutions. As a Technical Support Representative, you will be responsible for providing technical support and services to customers, including troubleshooting and resolving complex technical issues.

The estimated salary for this role is $52,000 - $80,000 per year, based on experience and location. In addition to a competitive salary, you will also receive benefits such as health insurance, 401(k) matching, and paid time off.

Job Description:

We are looking for an individual with strong technical skills and the ability to effectively communicate complex technical information to customers. You should have 0-5 years of experience in Individual Income Tax Preparation or applicable Tax experience, as well as experience with software applications and network configurations.

Requirements:

  • Provide support for CrossLink Tax Tech Solutions by receiving inbound customer telephone calls and providing needed assistance.
  • Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
  • Use professional judgment to resolve problems and escalate customer concerns to other personnel or management as required.

Benefits:

  • Competitive salary ($52,000 - $80,000 per year)
  • Health insurance
  • 401(k) matching
  • Paid time off


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