MANAGER - BEVERAGE

3 weeks ago

Gary, United States Hard Rock Casino Northern Indiana Full time
Job DescriptionJob Description

Overview

POSITION SUMMARY:

The incumbent in this position provides direct and general supervision to beverage team members in order to ensure effective and efficient operation of all beverage operations. The incumbent ensures compliance with all policies and procedures while supporting Hard Rock Casino Northern Indiana’s vision, mission and values, and maintains the integrity of all beverage operations.


Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Ensures the smooth operation of a fast-paced, multiple-outlet food & beverage department, including several restaurants, snack bar, and catering and bar service.
  • Responsible for the overall leadership of the Food & Beverage departments.
  • Responsible for reviewing all staffing levels, working conditions and other matters which influence quality of guest service as well as profitability.
  • Ensures departments maintain compliance with all laws and regulations, gaming commission rules and company policies and procedures.
  • Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Beverage General Manager.
  • Creates effective cost control measures and standards to manage business levels and create a quality experience for guests consistently.
  • Negotiates items and prices with vendors ensuring profit margins are within acceptable levels. Works closely with purchasing to coordinate purchasing, receiving and or rotation of stock.
  • Ensures that all areas are complying with controls and standards, responds quickly to remedy areas that need attention.
  • Assures staff is certified in sanitation and safety techniques and complies with all sanitation and bureau of alcohol procedures and laws.
  • Assists the marketing department in menu planning for catering functions and events, and/or special events.
  • Develops food and beverage menus and concepts that can best attract gaming guests.
  • Mentor and develop the food and beverage department by: managing work allocation, training, problem resolution, performance evaluation and the building of an effective and efficient team dynamic.
  • Responsible for hiring, retaining, motivating, evaluating and direct food, and beverage staff, ensuring employees receive adequate guidance and resources to accomplish established objectives.
  • Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.

NON-ESSENTIAL JOB FUNCTIONS

  • Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Bachelor’s Degree in Business Management or related field, and 5 years’ experience directly related to Food & Beverage; or an equivalent combination of training, education and experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

  • Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Proof of authorization/eligibility to work in the United States.
  • Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
  • Proficient in MS Office Computer applications.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.

KNOWLEDGE OF:

  • Pertinent federal, state, and local laws, codes, and regulations.
  • Gaming regulations.
  • Management of a high-volume restaurant, bar, or similar business.
  • Standard safety and sanitation practices for food and beverage service.
  • Applicable computer systems.

ABILITY TO:

  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Communicate clearly and concisely, both orally and in writing.
  • Be flexible to work varying shifts and time schedules as needed.
  • Deliver programs which create a service level of excellence for internal and external guests.
  • Ability to communicate effectively with all levels of team members and outside contacts.
  • Review and comprehend all necessary documentation.
  • Act professionally with a constantly changing internal and external environment.
  • Monitor and control cash flow and security of assets.
  • Develop and administer goals, objectives, and procedures.
  • Withstand noisy and smoke-filled environments.
  • Select, supervise, train, and evaluate team members.
  • Interpret and explain policies and procedures.
  • Establish and maintain effective working relationships with those contacted during work.

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