Restaurant Operations Manager

3 weeks ago


Gary, Indiana, United States Hard Rock International Full time
Job Summary

The Restaurant Operations Manager is responsible for overseeing the daily operations of the front-of-house food services at Hard Rock International. This includes managing the budget, staffing, and performance of the food outlets to ensure quality service and value consistent with company objectives.

Key Responsibilities
  • Manage the activities and functions of assigned food outlets, including monitoring of the budget, staffing issues, and operation performance.
  • Participate in the planning and direction of all Food & Beverage departments.
  • Responsible for actively building and retaining guest relations and acts as a mentor to team members.
  • Hires, motivates, evaluates and supervises front-of-house staff to ensure team members receive adequate guidance and resources.
  • Establishes department standards, guidelines and objectives and maintains other administrative processes.
  • Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors programs.
  • Works with the Director of Food & Beverage to analyze food cost and forecast business trends.
  • Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members.
  • Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
  • Conducts inspections of front-of-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
  • Investigates and resolves guest complaints in order to maintain positive guest relations.
Requirements
  • Bachelor's Degree in Restaurant Management, Business Administration or equivalent.
  • 3 years restaurant service with at least 1 year in a supervisory capacity.
  • Proficient in MS Office Computer applications.
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Principles of supervision, training, and performance evaluation.
  • Standard safety and sanitation practices for food and beverage service.
  • Applicable computer systems.
  • Food, food product, food preparation, etc.

The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.



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