Restaurant Operations Manager

4 weeks ago

Gary, Indiana, United States Hard Rock International Full time
Job Summary:

The Restaurant Operations Manager is responsible for overseeing the daily operations of the front-of-house food services at Hard Rock Casino Northern Indiana. This includes managing the activities and functions of assigned food outlets, monitoring budget, staffing issues, and operation performance to ensure delivery of quality service and most appropriate price value consistent with company objectives.

Key Responsibilities:

  • Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment.
  • Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Hires, motivates, evaluates and supervises front-of-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.
  • Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
  • Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlet.
  • Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors programs in order to implement necessary and innovative changes to ensure Hard Rock Casino Northern Indiana continues to offer superior product and service.
  • Works with the Director of Food & Beverage to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
  • Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.
  • Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
  • Conducts inspections of front-of-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
  • Investigates and resolves guest complaints in order to maintain positive guest relations.
  • Works in coordination with culinary department to provide and maintain optimum dining experience.
  • Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.
  • Assists with operations in all Food & Beverage outlets.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.

Requirements:

  • This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a Bachelor's Degree in Restaurant Management, Business Administration or equivalent and 3 years restaurant service with at least 1 year in a supervisory capacity.
  • Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Proof of authorization/eligibility to work in the United States.
  • Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
  • Proficient in MS Office Computer applications.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.

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