Front Desk Ambassador

2 days ago


Pittsburgh, Pennsylvania, United States Holiday Inn Express Pittsburgh West Full time
Job Summary

The Front Desk Agent role at Holiday Inn Express Pittsburgh West offers a competitive salary of $14.20 per hour, with opportunities for advancement in a dynamic and fast-paced environment.

Greet and register guests, provide exceptional customer service, and ensure a smooth check-in and check-out process. Maintain accurate records, handle guest inquiries, and resolve any issues that may arise during their stay.

Responsibilities:
  • Provide warm and welcoming service to all guests approaching the Front Desk.
  • Maintain high standards of personal appearance and grooming.
  • Ensure proper operation of the telephone switchboard and adhere to Aimbridge Hospitality performance standards.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
Requirements:
  • High School diploma or equivalent required; College coursework in a related field is helpful.
  • Experience in a hotel or related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
Benefits:
  • Competitive hourly rate: $14.20
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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