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Call Center Representative

2 months ago

Indianapolis, United States BCForward Full time
Job DescriptionJob Description

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Acts as primary liaison with customer in solving problems related to the application process and service.
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  • Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
  • Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
  • Assigns new claims to the appropriate claims handler.
  • Directs customer calls to the correct person at all locations.
  • Participates in and maintains a quality service culture within the Customer Service Team.
  • Attendance during scheduled work hours is required.
  • Contract position.


ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Remote after 3 day in-person training.
  • Contract position

Qualifications:

  • English Speaking.
  • Education & Licensing High school diploma or GED required.
  • Experience One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.
  • Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits.
  • Good customer service skills.
  • Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office product.
  • Strong organizational skills.
  • Good interpersonal skills.
  • Home WIFI
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants willCompany DescriptionAbout BCforward:\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will