Call Center Agent

3 days ago


Indianapolis, United States Cantin Design LLC Full time $20 - $32

We are looking for a dedicated Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing them with excellent service and support. Your primary responsibility will be to manage customer inquiries and resolve issues promptly and effectively. You will work in a fast-paced environment that requires strong communication skills, patience, and a focus on customer satisfaction. You will be required to handle a variety of situations, from simple questions to more complex issues, while maintaining a positive attitude. This role is perfect for individuals who are passionate about helping others and want to contribute to a team that values professionalism and teamwork. In addition to handling incoming calls, you may also be responsible for making outbound calls, so being comfortable with both types of interactions is crucial. If you have a knack for problem-solving and are eager to learn, you will thrive in this role and have opportunities for growth within the company. Join us and become an integral part of our mission to provide exceptional customer experiences

Responsibilities
  • Answer incoming calls from customers and respond to their inquiries.
  • Resolve customer complaints through effective communication and problem-solving.
  • Document customer interactions in the CRM system accurately and thoroughly.
  • Provide product and service information to customers in a clear and concise manner.
  • Make outbound calls to follow up on customer inquiries and ensure satisfaction.
  • Maintain a high level of professionalism and empathy during customer interactions.
  • Collaborate with team members and management to improve processes and customer service delivery.
Requirements
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in a customer service or call center role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Ability to multi-task and manage time effectively in a fast-paced environment.
  • Proficient in using computer systems and software, including CRM applications.
  • Strong attention to detail and accuracy in documenting customer interactions.
Job Benefits

Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans, employee stock purchase plan (ESPP), Paid Time Off and Holidays.


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