Insurance Call Center Agent

5 days ago


Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time
Job Description

We are seeking an Insurance Call Center Agent to join our team at ThreePDS Inc. Recruiting, Staffing, and Consulting.

This is a great opportunity to work in a dynamic and supportive environment, where you can grow your career and make a real difference in people's lives.

The ideal candidate will have 1+ year of experience in a call center environment, excellent communication skills, and the ability to work effectively with diverse populations.

We offer a competitive salary of $40,000 - $50,000 per year, depending on experience.

About the Job

This Insurance Call Center Agent position will be responsible for providing daily support to members through telephone calls, directing them to the proper services needed, educating them, and resolving issues.

  • Main Responsibilities:
  • Meet department standards for calls answered and documentation entered.
  • Assist members and providers with questions and concerns.
  • Verify member eligibility, quote benefits, and assist with referrals.
  • Participate in quality improvement initiatives and coordinate with Medical Management, Provider Relations, and Quality Departments.


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