Bilingual Call Center Representative

4 weeks ago


Indianapolis, United States BCForward Full time
Job DescriptionJob Description

Minimum Work Experience

• 2+ year of call center experience
• Demonstrate customer service skills is required
• Able to function between two departments incoming calls
 

Essential Responsibilities:

• Answer incoming phone lines
• Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction
• Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts
• Following details of required call scripts
• Process incoming Level 1 docs
• Maintain quality performance in processing
• Ensure all processing and call goals are met

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants will rCompany DescriptionAbout BCforward:\r
\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will r

  • Indianapolis, United States Gainwell Technologies - HMS Holdings Corporation Full time

    As a Call Center Representative (Indianapolis, IN.) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Con Call Center, Representative, Healthcare, Skills, Technology


  • Indianapolis, United States Gainwell Technologies - HMS Holdings Corporation Full time

    As a Call Center Representative - Indianapolis, IN at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Conn Call Center, Representative, Healthcare, Skills, Technology


  • Indianapolis, United States BCforward Full time

    Call Center Representative BCforward is currently seeking a highly motivated Call Center Representative - 100% Remote.Position Title: Call Center Representative Location: Remote Anticipated Start Date: 6th-January-2025 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. ...


  • Indianapolis, Indiana, United States Kelly Full time

    About the JobWe are seeking a skilled Call Center Representative to work from home in Indianapolis, providing high-quality customer support to our clients. This role offers a unique opportunity to develop your skills and advance your career.Compensation and BenefitsThe estimated salary for this position is $17 per hour, with opportunities for advancement and...


  • Indianapolis, Indiana, United States Express Employment Professionals Full time

    **Job Summary:**We are seeking a skilled Bilingual Customer Service Representative to join our team. You will be responsible for providing exceptional customer service in both English and French.The ideal candidate will have fluency in both languages, excellent communication skills, and a strong ability to work in a fast-paced environment. If you have...


  • Indianapolis, United States BCForward Full time

    Job DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...


  • Indianapolis, United States BCForward Full time

    Job DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...


  • Indianapolis, United States Leidos Full time

    Description Leidos is seeking full-time Bilingual Customer Service Representatives at our FHA Resource Centers in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable...


  • Indianapolis, United States Leidos Full time

    Description Leidos is seeking full-time Bilingual Customer Service Representatives at our FHA Resource Centers in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable...


  • Indianapolis, United States Leidos Full time

    Description Leidos is seeking full-time Bilingual Customer Service Representatives at our FHA Resource Centers in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable...


  • Indianapolis, Indiana, United States Kelly Full time

    About the OpportunityWe are seeking a highly skilled French Language Call Center Specialist to join our team in Indianapolis. In this role, you will be responsible for providing exceptional customer service to clients through inbound and outbound calls.Key Responsibilities:Answering inbound calls and responding to client inquiriesActing as the first...


  • Indianapolis, United States BCForward Full time

    Job DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...

  • Call Center Manager

    1 week ago


    Indianapolis, United States MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a?Call Center Manager?to oversee all reservations, scheduling, and dispatching operations.? He/she will work closely with MV’s management and...


  • Indianapolis, United States Briljent Full time

    Are you a compassionate problem-solver who thrives in a fast-paced environment? Join our team to make a difference by providing essential support to members and providers. As a Customer Service Specialist, you'll use your expertise to guide callers through Medicaid policies and provide effective, friendly solutions. With opportunities for growth and an...

  • Call Center Associate

    3 weeks ago


    Indianapolis, Indiana, United States Financial Center First Credit Union Full time

    About the JobAs a Call Center Associate at Financial Center First Credit Union, you will be responsible for providing top-notch customer service to our members.The estimated salary for this role is $45,000 - $60,000 per year, based on experience.Key Duties:Receive and respond to member interactions via phone, email, or live chat.Determine the purpose of each...


  • Indianapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a meticulous Spanish Bilingual Call Center Specialist, located in Indianapolis, Indiana. You will be an essential part of our clients' team, responsible for providing top-tier customer service, handling customer applications, maintaining records, and resolving...


  • Indianapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a meticulous Spanish Bilingual Call Center Specialist, located in Indianapolis, Indiana. You will be an essential part of our clients' team, responsible for providing top-tier customer service, handling customer applications, maintaining records, and resolving...


  • Indianapolis, Indiana, United States BCForward Full time

    Job SummaryWe are seeking a highly skilled Remote Call Center Representative to join our team at BCforward. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients by resolving issues related to the application process and service.About the RoleThe ideal candidate will have excellent...


  • Indianapolis, United States Meduit Full time

    WHO WE ARE:Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation's leading RCM solutions companies, we partner with hospital and physician practices...


  • Indianapolis, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionWORK FROM HOME JOB!! MUST be able to train on site in Indianapolis, IN for 2-4 days!Bilingual Spanish/English Call Center Representatives needed for company on the NW side of Indianapolis. You must be able to train on site in Indianapolis for 2-4 days of training.Job Summary:Speak fluently in Spanish  AND EnglishReceive...