Call Center Representative
3 weeks ago
Job Type
Full-time
Description
Position Purpose:
The purpose of the Care Engagement Specialist III - Customer Service in the contact center is to handle inbound and outbound interactions. The Engagement Specialist is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes for Engaging Solutions and the assigned client.
Position Responsibilities:
- Conduct inbound and outbound customer interaction support.
- Attract and retain customers by promoting the company positively, providing prompt and accurate customer service.
- Utilize reference materials to take ownership of customer issues and drive resolutions.
- Document all customer interactions according to standard operating procedures.
- Provide customers with prompt and accurate customer service.
- Identify, escalate, and route priority issues to appropriate resource(s).
- Meet department expectations and key performance indicator goals.
- Participate in continuous quality improvement initiatives.
- Carry out strategies to increase customer adherence and reduce barriers.
- Manage complex customer service workflows using multiple system navigation.
- Train junior engagement specialists.
- Support multiple client projects.
- Assist with coaching and development for junior engagement specialists.
- Serve as back-up team lead.
Position Requirements/Abilities:
- Working knowledge of computer operations
- Strong interpersonal skills
- Effective verbal and written communication skills
- Ability to communicate effectively with people from diverse population
- Ability to problem solve and adapt to changing environment
- Strong computer skill proficiency in the knowledge of and use of Microsoft word, spreadsheet operations, and internet navigation
- Typing skills of 35-40 wpm, preferred
- Ability to use multi-screen
- Ability to work a flexible schedule
- Ability to multi-task
- Medicaid managed care of insurance industry, preferred
- Managing customer concerns and sales experience, preferred
- High school education or equivalent
- 5-6 years of strong customer service experience preferably in a contact center environment
Supervisory Responsibilities:
This position does not have supervisory responsibilities.
-
Call Center Representative
5 months ago
Indianapolis, United States Indiana Fram Insurance Full timeWe are looking for someone that can:Provide professional verbal and written communications, including speaking clearly and distinctly over the telephone. Listen intently with the practice to hear people out, and accurately restate the needs of the customer, and document the customer interaction proficiently. Effectively utilize multiple computer systems...
-
Call Center Representative
6 months ago
Indianapolis, United States Penske Automotive Group Full timeJob Overview Summary/Objective The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned. Essential Functions Training is 3-4 weeks long Training includes shadowing, mock calls, legal training, how to use computer systems, and how to...
-
Call Center Representative
4 days ago
Indianapolis, United States TEKsystems Full timeJob DescriptionJob DescriptionTekSystems is hiring CSR's for a local Health Insurance Company in Indianapolis, IN!Customer Service Representative (CSR) for a local health insurance companyTaking inbound calls from members regarding questions about their policy, payments, ID cards, etc.Monday-Friday, 8am-8pm AvailabilityFirst 4-6 weeks onsite for...
-
Call Center Representative
6 days ago
Indianapolis, United States TEKsystems Full timeJob DescriptionJob DescriptionTekSystems is hiring CSR's for a local Health Insurance Company in Indianapolis, IN!Customer Service Representative (CSR) for a local health insurance companyTaking inbound calls from members regarding questions about their policy, payments, ID cards, etc.Monday-Friday, 8am-8pm AvailabilityFirst 4-6 weeks onsite for...
-
Call Center Representative
4 days ago
Indianapolis, United States TEKsystems Full timeJob DescriptionJob DescriptionTEKsystems is hiring CSR's for a local Health Insurance Company in Indianapolis, IN!Job Description: Contractors will be taking Inbound calls from Members. You will be on the phones most of the day. You will document calls into the system as they happen. Calls would include:Assisting by looking up what their insurance may or...
-
Indianapolis, United States Phaxis Full timeScroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Medical company has an opening for a Customer Service Representative/Call Center temp to perm in Indianapolis, IN. Answer billing/claims questions, resolve claim issues for members and assist with pharmacy questions. Professional, good...
-
Indianapolis, United States ATC Full timeBilingual/Spanish Inbound Call Center RepresentativeOnsite Role at Indianapolis, INHourly Pay: $15.17/hourJob Description:Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.Requirements:Good communication skills is requiredKnowledge of...
-
Bilingual Call Center Representative
6 days ago
Indianapolis, United States TEKsystems Full timeJob DescriptionJob DescriptionTekSystems is hiring Spanish Bilingual CSR's for a local Health Insurance Company in Indianapolis, IN!Customer Service Representative (CSR) for a local health insurance companyTaking inbound calls from members regarding questions about their policy, payments, ID cards, etc.Monday-Friday, 8am-8pm AvailabilityFirst 4-6 weeks...
-
Bilingual Call Center Representative
4 days ago
Indianapolis, United States TEKsystems Full timeJob DescriptionJob DescriptionTekSystems is hiring Spanish Bilingual CSR's for a local Health Insurance Company in Indianapolis, IN!Customer Service Representative (CSR) for a local health insurance companyTaking inbound calls from members regarding questions about their policy, payments, ID cards, etc.Monday-Friday, 8am-8pm AvailabilityFirst 4-6 weeks...
-
Call Center Customer Service Representative
6 months ago
Indianapolis, United States Meduit Full timeWHO WE ARE:Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation's leading RCM solutions companies, we partner with hospital and physician practices...
-
Call Center Representative
3 weeks ago
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...
-
Call Center Representative
1 week ago
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...
-
Call Center Representative
3 weeks ago
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...
-
Call Center Representative
4 weeks ago
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...
-
Call Center Agent I
2 months ago
Indianapolis, United States TCC Solutions Full timeJob DetailsJob Location INDIANAPOLIS, IN Remote Type Fully Remote Position Type Full Time Education Level 4 Year Degree Salary Range $18.00 - $21.00 Hourly Travel Percentage None Job Category Customer Support Description Call Center Agents answer and resolve customer inquiries via telephone and email related to the use of our child care software solution,...
-
Bilingual Call Center Representative Contractor
3 weeks ago
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...
-
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...
-
Call Center Agent
7 months ago
Indianapolis, United States Pldi Full timeWe are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update...
-
Inbound Call Center Rep
6 days ago
Indianapolis, United States Techgene Solutions Full timeRole: Inbound Call Center RepLocation: INDIANAPOLIS, INMust complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory. If candidate is accepted for position orientation will include a 5-day training on health insurance for people with...
-
Bilingual Call Center Representative Contractor
3 weeks ago
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionESSENTIAL FUNCTIONS and RESPONSIBILITIESActs as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by...