Call Center Representative

2 weeks ago

Indianapolis, United States Briljent Full time

Are you a compassionate problem-solver who thrives in a fast-paced environment? Join our team to make a difference by providing essential support to members and providers. As a Customer Service Specialist, you'll use your expertise to guide callers through Medicaid policies and provide effective, friendly solutions. With opportunities for growth and an engaging work atmosphere, you'll be part of a team dedicated to delivering exceptional service. If you're ready to bring your skills and positive attitude to a role that impacts lives every day, we want to hear from you

**Candidates hired for this role will be required to work in MST, and hiring is contingent upon award of the contract.**

Essential Duties:

•Attend required training

•Accept in-bound calls in a timely manner and consistent with policy

•Accurately answer questions from members and providers per scripted guidelines

•Continually learn and retain information regarding Medicaid policy

•Provide effective solutions to meet customers' needs and problems

•Provide polite, friendly and helpful verbal exchanges in person and via telephone

•Work quickly and efficiently according to productivity expectations

•Maintain daily production goals and meet or exceed required response times

Requirements

Education and Experience:

•Associate's degree, or equivalent work experience

•1-2 years of experience within a call center environment highly preferred

•Previous experience in customer service and health care claim billing procedures

•Knowledge of Medicaid billing procedures preferred

•Excellent attendance record

Required Skills:

•Excellent oral and written communication skills

•Strong problem solving skills

•Pleasant interpersonal skills

•Self-motivated to achieve a high level of productivity

•Ability to project a positive attitude and high degree of self-confidence

•Ability to work independently and in a strong team environment

•Demonstrate ability to learn and effectively use a multi-line telephone and call queue

•Ability to learn computer programs utilized by the project

•Proficiency with Microsoft Office software

•Demonstrate a customer focused mindset

Physical Requirements & Environmental Conditions

These physical demands must be met by an employee to successfully perform the essential functions of this job. Employee is regularly required to communicate, remain in a stationary position, and utilize technology tools such as a laptop computer for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability

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