Guest Services Coordinator

1 week ago

Ann Arbor, United States Robert Half Full time
Job DescriptionJob DescriptionRobert Half is seeking an experienced Guest Service Coordinator for this new and exciting opportunity to support a non-profit organization located on-site in Ann Arbor. If you're a people person with great communication skills, this non-profit opportunity is meant for you ONSITE work schedule is a midnight shift 11:45pm - 8:15am. Pay up to $18/hr.

General Responsibilities:
• Interacting with clients in a non-judgmental ethical manner
• Responsible for the operation of various floors of the facility
• Be familiar with and implement policies and procedures taught on the job
• Ensure all current clients have checked in to the building appropriately
• Supportive, empathetic, confidential listening and offering clients general assistance
• Document various client information and activities in program system HMIS and staff notes professionally and
appropriately
• Responsible for light cleaning in the facility and the ordering of supplies
• Welcome and orient new clients to rules and responsibilities of the floor and congregate living
• Appropriate communication with Manager regarding client Leaves of Absences, Late Arrivals
and other client policy questions
• Must be willing to work holidays if necessary
• Must be on time for work, and use time clock to document hours
• Other duties, as assigned

Qualifications:
Associates Degree, detail oriented certification, or alternative equivalent experience. Related experience
preferred. Knowledge of housing, mental health, chemical dependency, and poverty issues helpful
Experience in social work, social services, or human services helpful as well

Must meet the following criteria to be considered:
• Reliable and willing to work holidays
• Able to be assertive without being aggressive
• Able to work as a team member
• Utilize good judgment
• Be both welcoming and assertive
• Be culturally competent
• Able to be mindful of personal boundaries, ethical obligations, and the primacy of client needs
• experienced in nature and detail oriented in action• Possess excellent communication and interpersonal skills for assisting guests and customers
• Ability to perform receptionist duties and manage daily schedules efficiently
• Must have the ability to direct guests to the appropriate departments or individuals
• Proven experience in answering inbound calls in a detail oriented and courteous manner
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and multitask effectively
• Familiarity with office equipment and administrative procedures
• Strong problem-solving skills and ability to handle guest enquiries and complaints effectively
• Must exhibit a friendly and approachable demeanor
• Willingness to learn and adapt to new tasks or challenges
• Basic computer skills, including the use of email and office software
• Experience in customer service or guest relations would be advantageous
• Ability to work flexible hours, including evenings and weekends when necessary
• High school diploma or equivalent education level.

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