Systems Administrator/Help desk

3 weeks ago


Oklahoma City, United States Robert Half Full time
Job DescriptionJob Description

We are offering a project employment opportunity for a dedicated Help Desk Support, detail oriented in Oklahoma City, Oklahoma, United States. This role involves developing and implementing technology solutions to ensure high levels of system performance and reliability.


Responsibilities:


• Providing technical support and guidance to users and addressing their inquiries

• Setting up, maintaining, and monitoring the operation of the organization's network infrastructure

• Troubleshooting complex issues related to operations, installations, setup, error messages, and downtime procedures

• Ensuring user satisfaction through effective communication and prompt resolution of their concerns

• Monitoring applications and systems to safeguard infrastructure-related systems

• Verifying the proper operation of infrastructure equipment and software

• Converting user requirements and system objectives into logical, efficient, and practical system designs

• Conducting tests on systems to ensure they meet business requirements

• Researching and addressing user requests for new or modified systems

• Performing additional duties as assigned

• Demonstrated experience in Network Routing, including troubleshooting and optimizing network systems.
• Proficiency in LAN Switching, with the ability to manage, maintain, and improve local area network systems.
• Solid knowledge of Microsoft Windows Server, including its installation, configuration, and maintenance.
• Proven ability to identify, diagnose, and resolve system problems promptly.
• Familiarity with various operating systems and platforms.
• Strong communication skills to explain complex IT concepts in simple terms.
• Ability to work independently and as part of a team.
• Detail-oriented with the capacity to manage multiple tasks simultaneously.
• Strong analytical skills with a problem-solving attitude.
• Relevant certification in Systems Administration or a related field is preferred.
• Previous experience in a similar role is advantageous.
• Willingness to stay updated with the latest technological advancements.

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