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Senior Help Desk Support

1 month ago

Oklahoma City, United States Larson Design Group Full time

About Us

Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to provide responsive, innovative solutions to clients nationwide.   

Being 100% employee-owned directly impacts our culture: it drives our decision-making, motivates our teams, increases our productivity, improves retention, and contributes to the future success of our company. Our culture is one where we work hard for our clients and for each other – and we have fun collaborating, sharing experience and expertise, and learning along the way. We’re passionate about delivering exceptional quality, elevating client relationships, enriching the careers and lives of our employee owners, and enhancing the communities where we live and serve.     

At LDG, we strive to create an organization where people want to work. We offer a flexible work environment, paid training for required licensures, competitive benefits, bonus plans, and a company-funded Employee Stock Ownership Plan (ESOP) while supporting your professional and personal growth.    

Your Opportunity + Impact

The Senior Help Desk Support is responsible for addressing and resolving user inquiries, problems, and requests. This position will routinely interact with end users to ensure that end-user information technology is performing properly and to provide users with basic how-to assistance pertaining to its use. This position will be responsible for Level Two troubleshooting support via phone call, email, and/or in person, and communicates technical solutions in a user-friendly and professional manner. This position also provides service level reporting on the performance of the IT Help Desk. 

Key Responsibilities

  • Serves as the first point of contact for employees seeking technical support.  
  • Provides Level 2 support. 
  • Identifies more complex issues and escalates to higher level as needed. 
  • Performs Windows OS, Network, Printer, Hardware/Software troubleshooting. 
  • Maintains Active Directory processes and services. 
  • Performs virus and malware removal. 
  • Configures and deploys new workstations. 
  • Manages ticketing system and produces service level reports. 
  • Assists other members of IT staff with projects and assignments as needed.
  • Works directly with Onclave and DoD secure servers.  

Education and Experience

  • Education: Associates Degree in Information Technology preferred. 
  • Experience: Minimum of four (4) years of experience in related field, including proven track record of successful troubleshooting preferred. 
  • Licensure/Certification: A+ and MCSA preferred. 

Preferred Qualifications

  • Must be Customer Service oriented and organized.
  • Must be able to articulate technical information to a non-technical audience, learn on the job, and stay current with technologies.
  • Must be able to work both independently and as a team member to complete assigned tasks in a timely manner.
  • Advanced knowledge of TCP/IP, network fundamentals, and common commercial business software such as Microsoft Office.

EEO Statement

Larson Design Group, Inc. is an Affirmative Action and Equal Opportunity Employer (EEO) that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.