Help Desk Representative

6 days ago


Garden City, Michigan, United States LV Staffing Associates Inc Full time
About the Role

We are seeking a skilled Help Desk Representative to join our team. In this role, you will be responsible for receiving and resolving customer inquiries in a professional and timely manner.

Key Responsibilities
  • Provide exceptional customer service to ensure customer satisfaction.
  • Utilize effective communication skills to resolve customer issues over the phone.
  • Determine customer needs and take appropriate action to address them.
  • Investigate and propose solutions to customer problems.
  • Follow up on all promises made to customers.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Business Administration or a related field.
  • Relevant work experience in the insurance industry.
  • Excellent customer service skills.
  • Strong problem-solving skills.
  • Strong verbal and written communication skills.
  • The ability to empathize with customers.
Benefits

This is a temp-to-hire position with opportunities for advancement within the company. We offer competitive pay, a dynamic work environment, and ongoing training and development opportunities.

$45,000 - $60,000 per year, based on experience.



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