Help Desk Representative
6 days ago
We are seeking a skilled Help Desk Representative to join our team. In this role, you will be responsible for receiving and resolving customer inquiries in a professional and timely manner.
Key Responsibilities- Provide exceptional customer service to ensure customer satisfaction.
- Utilize effective communication skills to resolve customer issues over the phone.
- Determine customer needs and take appropriate action to address them.
- Investigate and propose solutions to customer problems.
- Follow up on all promises made to customers.
To be successful in this role, you will need:
- A bachelor's degree in Business Administration or a related field.
- Relevant work experience in the insurance industry.
- Excellent customer service skills.
- Strong problem-solving skills.
- Strong verbal and written communication skills.
- The ability to empathize with customers.
This is a temp-to-hire position with opportunities for advancement within the company. We offer competitive pay, a dynamic work environment, and ongoing training and development opportunities.
$45,000 - $60,000 per year, based on experience.
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