Help Desk IT Technician
1 day ago
Job Description: As a Help Desk Technician, you will be the first line of defense, providing technical support to our customers and resolving user-reported problems. You will use available tools and follow procedures and policies for the handling of support cases. Your goal will be to document all customer interactions and resolutions in the existing case management systems and act as a liaison between customers and internal support staff. Conducting remote troubleshooting and providing clear instructions to end-users is also an essential part of this role. Additionally, you will help create technical documentation and manuals.
Requirements:
- Proven work experience as a Help Desk Technician or other customer support role for a minimum of 5 years.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Proficiency in English with excellent communication skills.
- A BSc/BA in IT, Computer Science or relevant field.
- CompTIA A+) will be an advantage.
- Experience with Remote Desktop Troubleshooting is a must.
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