Help Desk Specialist

1 day ago


Kansas City, Missouri, United States Johnson Controls Full time
Job Overview

We are seeking a highly motivated and skilled Help Desk Specialist to join our team at Johnson Controls. This role is ideal for individuals who possess excellent communication skills, problem-solving abilities, and a strong work ethic.

About the Job

As a Help Desk Specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, or in-person. Your primary goal will be to resolve customer complaints in a timely and professional manner, ensuring their issues are addressed promptly and efficiently.

You will participate in a comprehensive training program that covers standard operating procedures, emergency dispatch protocols, and advanced customer service techniques. Throughout your tenure, you will receive ongoing support and guidance from our experienced team members.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or in-person
  • Resolve customer complaints in a timely and professional manner
  • Document all interactions with customers using our CRM system
  • Collaborate with colleagues to ensure seamless service delivery
Requirements:
  • High school diploma or equivalent required; one year of experience in customer service preferred
  • Excellent verbal and written communication skills
  • Able to type between 20-25 wpm
  • Familiarity with basic computer applications and software
  • Ability to work under pressure and meet deadlines
Benefits:
  • Competitive salary range $14-$16 hourly based on experience
  • Opportunities for advancement and career growth
  • Comprehensive training program
  • Ongoing support and mentorship
Location:

We offer multiple shifts available to accommodate various schedules and needs.



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