Visitor Experience Representative, On Call
17 hours ago
Seattle Art Museum is seeking a highly motivated and customer-focused individual to join our Visitor Experience team as an On Call Visitor Experience Representative. As a key member of our team, you will provide exceptional customer service, promote the museum, and support the arts in our community.
Key Responsibilities:- Provide friendly and engaging customer service to museum visitors and members
- Be knowledgeable about the museum and its exhibitions, programs, and events
- Actively promote the museum to sell tickets and memberships
- Assist with opening and closing preparations, including setting up ticketing desks and lobbies
- Monitor and regulate the entrance to special exhibitions and communicate with security
- Work collaboratively with the Frontline staff and Volunteers to provide a positive and professional experience
- High school graduate or equivalent related experience
- 1+ years of experience in a customer-oriented environment with a focus on sales or ticketing
- Outgoing personality and excellent social skills
- Excellent customer service skills and ability to maintain a positive approach when dealing with difficult customers
- Ability to learn and adapt quickly in a constantly changing environment
- Excellent written and oral communication skills and etiquette
- Ability to learn Tessitura, the museum's database and ticketing platform
Work areas are mostly inside, in a climate-controlled office environment with light to moderate background noise.
Seattle Art Museum is committed to ensuring that all employees and volunteers enjoy a respectful, inclusive, and welcoming workplace. We are an equal opportunity employer and welcome applications from diverse candidates.
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