Desktop Support Specialist
5 days ago
This is a full-time onsite position in Atlanta, GA, supporting one of our largest federal integrators.
The successful candidate will have experience with MacOS, ServiceNow, and Active Directory, as well as proficiency in JIRA and hardware/software upgrades.
Key Responsibilities:
- Install, configure, and troubleshoot technology equipment in a multi-vendor environment.
- Perform software and hardware upgrades/repairs and provide recommendations for improvements.
- Train users on the proper use of hardware, software, and mobile devices.
- Monitor end user asset performance and take proactive corrective action.
- Analyze root causes and resolve issues.
Requirements:
- MacOS experience required.
- ServiceNow experience.
- Competency in ServiceNow ITSM tool.
- Proficient in Active Directory account management.
- Proficient in utilizing JIRA to provide updates to projects/tasks.
Pay: 34.93/hr.
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