Service Appointment Coordinator
2 weeks ago
Are you eager to embark on a career in the automotive industry? Do you value a supportive team environment with opportunities for growth? The Basil Family Dealerships offers an ideal position for you as a Service Appointment Coordinator.
The Service Appointment Coordinator is responsible for managing incoming and outgoing communications with customers, focusing on needs such as service recalls and overdue maintenance appointments. Your primary role will be to schedule service appointments for our Service Advisors.
Individuals with backgrounds in hospitality, customer service, retail, or call centers often excel in this position.
What We Offer:
- Work-Life Balance
- Weekly Compensation
- Comprehensive Medical Benefits (including health, vision, and dental)
- 401K Plan with employer matching after one year
- Paid Time Off
- Paid Holidays
- Paid Volunteer Time
- Continuous Training and Advancement Opportunities
- Exclusive Employee Discounts on Vehicles and Parts
Position Details: We are currently accepting applications for multiple locations.
Compensation: Competitive hourly rate based on experience.
Work Schedule: Full-time, five-day work week with rotating Saturdays; no evening or Sunday shifts.
Key Responsibilities and Qualifications:
- Must possess a valid NYS Driver's License.
- Respond promptly to all customer inquiries, ensuring a focus on complete customer satisfaction.
- Communicate effectively with customers through phone, internet, or text.
- Exhibit a friendly and helpful attitude while addressing customer questions and providing relevant vehicle information.
- Utilize dealership-provided scripts to address customer inquiries and concerns, aligning with dealership and manufacturer objectives.
- Schedule appointments, follow up with customers who miss appointments, and relay job statuses to other departments.
- Collaborate closely with fellow Service Appointment Coordinators in a team-oriented environment.
- Ensure timely follow-up on all internet leads as directed by management.
- Exceptional oral and written communication skills are essential.
- Basic math and writing proficiency are required.
- A proven track record in customer service or a strong desire to deliver outstanding customer experiences.
- Comfortable working in a fast-paced, competitive setting.
The Basil Family Dealerships is an equal opportunity employer. We embrace diversity and welcome applicants from various backgrounds, as it strengthens our team and enhances our service to customers. If you share our values and passion for the automotive industry, we invite you to consider a career with us.
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