Healthcare Service Coordinator
2 weeks ago
Job Type: Full-time
Description: DASCO is expanding and has been recognized as one of the Top Places to Work in Columbus by CEO magazine for multiple years.
We have also been acknowledged as one of America's Fast-Growing companies by Inc.
Our Benefits Include:
- Competitive salary aligned with industry standards
- Comprehensive benefits package including a generous 401(k) match
- Opportunities for professional growth
- Health insurance options including Medical, Dental, and Vision
- Excellent Paid Time Off (PTO) that increases with tenure
- Holiday pay
- A vibrant company culture
SUMMARY:
The Patient Care Coordinator plays a vital role in managing various branch office services for patients and referrals. This includes processing orders, coordinating the delivery of products and services, and providing patient education.
This position also involves supporting daily branch operations, which encompasses inventory management, record-keeping, office upkeep, and ensuring compliance with regulations.
ESSENTIAL FUNCTIONS:
- Coordinate services for patients and referrals, ensuring timely and accurate order processing and prompt delivery of equipment.
- Prepare orders for accurate billing.
- Provide customer service through phone, email, and in-person interactions.
- Assist patients and caregivers with equipment setup, service options, care and maintenance, insurance coverage, and payment options.
- Support branch operations including inventory management, record-keeping, report generation, documentation acquisition, office maintenance, and compliance with applicable regulations.
Additional responsibilities may be assigned by the branch office manager.
REQUIRED EDUCATION AND/OR EXPERIENCE:
- High School diploma or GED equivalent
PREFERRED EDUCATION AND/OR EXPERIENCE:
- Associate's degree in a related field
- Six months of experience in a healthcare, medical, insurance, or DME customer service role
ADDITIONAL QUALIFICATIONS:
- None
COMPETENCIES:
- Strong communication skills
- Compliance awareness
- Customer service orientation
- Results-driven mindset
- Stress management capabilities
POSITION TYPE:
- Full-time position with standard hours from Monday to Friday, 8:00 AM to 5:00 PM
SUPERVISORY RESPONSIBILITY:
- This role does not include supervisory responsibilities.
WORK ENVIRONMENT:
This position primarily operates in a home or professional office environment, with occasional time spent in a warehouse setting. Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are routinely used. Home medical equipment may be utilized for patient demonstrations.
PHYSICAL DEMANDS:
The physical demands outlined here are representative of those required to successfully perform the essential functions of this position. The employee is typically required to sit, frequently stand, and occasionally climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.
TRAVEL:
Travel is not a daily requirement for this position but may be necessary for occasional local deliveries. Overnight travel may be required for continuing education and corporate meetings.
OTHER DUTIES:
Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
EEO #ind100
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