Patient Service Representative
5 days ago
Central Ohio Primary Care Physicians is seeking a highly skilled Patient Service Representative to join our team at our Polaris Parkway Internal Medicine and Pediatrics office in Westerville, OH. As a key point of contact for patients, you will provide exceptional customer service and ensure a positive experience for patients and guests from start to finish during their visit.
Key Responsibilities- Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
- Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
- Collect copays, deductibles, and/or outstanding balances.
- Responsible for checking patients out and scheduling follow-up appointments and communicating necessary items at time of check out.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
- Complete clerical tasks, including but not limited to, distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox, and general support to all office personnel.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
- Preferred: 1 year of administrative experience in a healthcare-related setting.
- Required: High School diploma/GED or 6 months of customer service experience.
- Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities.
- Strong organizational and written communication skills.
- Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality.
- Ability to work independently and in a team environment; and able to lead by example.
- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.
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