Technical Support Analyst

2 weeks ago


Washington, United States Intellibridge Full time
Position Summary: IntelliBridge is dedicated to delivering exceptional IT support services to the Department of Labor's Bureau of Labor Statistics. This role is integral to a team that provides tier 1-2 technical assistance to a diverse client base of approximately 3,000 users.

Key Responsibilities:
  • Execute all responsibilities of a Help Desk Specialist 1 while demonstrating enhanced technical skills and knowledge.
  • Deliver technical and user support for commercial PC operating systems, commercial off-the-shelf (COTS) software, and custom applications.
  • Assist in the deployment and upgrade of new commercial software and technology solutions.
  • Diagnose, troubleshoot, and resolve software and configuration issues, escalating more complex problems to senior staff as necessary.
  • Install, test, and configure software, and monitor system/server performance as required.
  • Support the training and onboarding of new team members.

Qualifications:
  • A minimum of two (2) years of experience in customer service, providing technical and user support for commercial PC operating systems, COTS, and application software, both in-person and via phone.
  • At least two (2) years of experience with Microsoft Windows client or server operating systems in a networked environment.
  • Two (2) years of experience in network operations and support.
  • Two (2) years of experience in diagnosing and resolving issues related to PCs, servers, and printers.
  • Familiarity with remote access and diagnostic tools such as Microsoft SMS/SCCM.

Education and Certifications:
  • Preferred certifications include CompTIA A+ and CompTIA Network+.

Clearance:
  • Ability to obtain and maintain a Public Trust clearance is required.


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