Technical Support Analyst

2 weeks ago


Washington, United States RAND Full time

Job Type:

Regular

Client Tech Analyst - Washington D.C. Office

The RAND Corporation is in search of a Client Tech Analyst to deliver both in-person and remote technical administrative support for Windows and Apple systems, Microsoft Office 365 applications, and various enterprise software. A typical day involves diagnosing intricate technical challenges, offering solutions, installing hardware and software, configuring workspaces, and educating users on best practices for collaboration.

Key Responsibilities:

  • Troubleshoot and resolve complex technical issues in a collaborative team setting.
  • Exhibit exceptional judgment and communication skills, both oral and written, to engage effectively with IT professionals, staff at all levels, management, and contractors.
  • Demonstrate proficiency with Windows and Apple devices, iPhones, network-connected printers, and IP telephony systems.
  • Provide training and support for Microsoft Office 365 applications.
  • Handle incident and request fulfillment with a strong sense of urgency.
  • Manage inventory and equipment effectively.
  • Deliver outstanding customer service in a feedback-oriented environment.

Preferred Qualifications:

  • Experience with Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe, and PowerShell.
  • Project management experience is advantageous.

Education Requirements:

A High School Diploma or GED is required, while a Bachelor's degree is preferred along with relevant certifications.

Experience:

A minimum of 5 years of relevant experience, including roles with increasing responsibilities and training.

Security Clearance:

Candidates must possess the ability to obtain and maintain a security clearance.

Salary Range: $73,700 - $109,400

RAND considers various factors when determining an offer, including the specific role and responsibilities, the candidate's experience, education, skills, and internal equity. Successful candidates will be assigned a specific title based on their qualifications. The salary range includes base pay along with RAND's sabbatic pay, which provides additional compensation during vacation periods. RAND also offers comprehensive benefits, including health insurance, life and disability insurance, a savings plan, paid time off, and more.

Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet



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