Technical Support Analyst

2 weeks ago

Washington, United States Vectrus Full time
Overview

At Vectrus, we are dedicated to creating intelligent solutions that seamlessly blend physical and digital infrastructures. With a legacy of 120 years in mission support, we focus on enhancing security, optimizing logistics, and improving operational readiness.

Our organization, valued at $3.9 billion and comprising 16,000 professionals, collaborates with clients globally to address their most intricate challenges with integrity, respect, and professionalism.

Key Responsibilities

What You'll Do:
We are seeking a Technical Support Analyst to assist our clients effectively.

Your role will encompass managing information technology operations, including the issuance, tracking, documentation, and troubleshooting of mobile devices, external storage drives, and audio peripherals.

You will utilize your judgment and initiative to navigate non-standard situations, adapting guidelines as necessary in a dynamic environment, while also maintaining and updating the operational manuals under your purview.


Specific Duties Include:
Act as a liaison between personnel and the mobility support team.

Submit technical support requests for the initial distribution of mobile devices, and for any issues related to lost or stolen equipment, along with necessary documentation.

Assist users with the initial configuration of mobile devices and ensure compliance with required software updates.

Address any technical issues with mobile devices (such as incorrect PINs or password issues) through basic troubleshooting before escalating to the support ticketing system.

Obtain necessary designations by completing training and registration requirements.

Issue and monitor agreements for mobile users and IT equipment. Coordinate with relevant points of contact to ensure accurate records of device assignments.

Perform reception duties during the absence of the designated personnel.

Respond to technical support inquiries and assist in managing support requests. Track issues through the designated portal.

Voice over Internet Protocol (VoIP) Management:
Oversee the daily operations of the VoIP system, ensuring adherence to relevant policies and procedures. Demonstrate strong technical leadership and comprehensive knowledge of VoIP systems.

Employ your judgment and initiative to handle non-standard situations, adapting guidelines as needed, and developing operational manuals.

Deploy, configure, and support all aspects of VoIP hardware and software. Provide strategic recommendations for the deployment and upkeep of VoIP equipment.


Develop effective solutions for complex challenges and communicate findings and recommendations to management with minimal oversight.

Utilize expertise in VoIP features and management systems to ensure smooth operations.

Conduct training sessions for IT staff on VoIP troubleshooting and system operations.

Provide user training on VoIP setup and functionality.

Qualifications

Education:
A Bachelor's Degree or equivalent experience is required.

Additional experience may be considered in lieu of a degree.

Experience:


A minimum of 2 years of relevant experience in technology support or related fields is required.


This includes experience in areas such as technical support, system integration, and user training.


Other Requirements:
Completion of specific formal training courses is required.

An active security clearance may be necessary.

U.S. Citizenship is required for access to certain data systems.

Skills & Technology:

Analytical Skills:
Strong analytical and interpersonal skills are essential.

Effective problem-solving and organizational abilities are crucial.

Communication:
Proficient in English for clear communication.

Must possess strong written and verbal communication skills.

Customer service-oriented with attention to detail and the ability to manage multiple tasks.

Software Proficiency:
Familiarity with Microsoft Office Suite, including Excel and Outlook, is required.

Experience with SharePoint and general office equipment is also necessary.

What We Offer:

At Vectrus, we are committed to providing competitive total rewards.


Your starting salary will be determined based on your skills, experience, qualifications, and market conditions.


Employee Benefits Include:
Comprehensive healthcare coverage

Life insurance and disability benefits

Retirement plans

Wellness programs

Paid time off, including holidays

Learning and development resources

Employee assistance programs


Benefits and compensation are subject to change and may be adjusted at the company's discretion.

We are dedicated to fostering an inclusive and diverse workplace that values the contributions of every individual.

This commitment, combined with our core values of Integrity, Respect, and Responsibility, allows us to leverage diversity, encourage innovation, and enhance our success in the global marketplace.

Vectrus is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or disability status.

EOE/Minority/Female/Disabled/Veteran.

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States InsideHigherEd Full time

    Technical Support Analyst - Inside Higher EdInside Higher Ed is dedicated to providing innovative solutions and services that enhance the educational experience for students and faculty alike. Our team is composed of passionate professionals committed to fostering an inclusive environment and driving technological advancements in higher education.Position...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States ALTA IT Services Full time

    Job OverviewTechnical Support Analyst (Intermediate)ONSITE in Washington DC NWShift: 8:00am – 4:30pmU.S. Citizenship is required due to Federal Government regulations.Ability to pass a Federal background check is necessary for Level 4 Public Trust Clearance. This position requires onsite presence, Monday through Friday. POSITION SUMMARY:The Application and...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States Sylver Rain Consulting Full time

    Sylver Rain Consulting is a leading provider of IT solutions, renowned for delivering skilled professionals to address diverse business requirements. Our expertise encompasses custom software development, cloud services, IT project management, compliance with 508 standards, artificial intelligence innovations, machine learning, and systems integration. We...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States CHANGING TECHNOLOGIES Full time

    Job OverviewWe are seeking a dedicated Technical Support Analyst to join our team at CHANGING TECHNOLOGIES. This role is essential in ensuring that our users receive top-notch assistance and support.Key Responsibilities:Engage with users to identify and troubleshoot issues effectively.Facilitate a structured approach to problem management, encompassing...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States RAND Full time

    Job Type:Regular Client Tech Analyst - Washington D.C. OfficeThe RAND Corporation is in search of a Client Tech Analyst to deliver both in-person and remote technical administrative support for Windows and Apple systems, Microsoft Office 365 applications, and various enterprise software. A typical day involves diagnosing intricate technical challenges,...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States RWGroup Full time

    Position Overview Are you a Technical Support Analyst with a background in professional services? If you have experience in providing IT support within a corporate environment, we have an exciting opportunity for you. Our esteemed client, a leading law firm, is seeking a dedicated individual to join their Service Desk team. Work Schedule: 12:00 p.m. to 8:30...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States Tria Federal (Tria) Full time

    Job OverviewLocation: Washington, DCEmployment Type: Full TimeClearance Requirement: Ability to obtain & maintain a Public Trust ** US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.About Tria Federal:Tria Federal (Tria)...

  • Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States Hartwig Staffing Full time

    Position OverviewHartwig Staffing is collaborating with a reputable organization seeking to enhance their team with a contract Technical Support Analyst. This role offers competitive compensation, and it is essential to be present on-site.Key Qualifications:Associate degree accompanied by over 5 years of pertinent experience.Proficiency in utilizing the...

  • Technical Support Analyst

    1 week ago

    Washington, United States RAND Full time

    Job Type:Regular Client Tech Analyst - Washington D.C. OfficeThe RAND Corporation is in search of a Client Tech Analyst to deliver both in-person and remote technical support and expertise for Windows and Apple devices, as well as Microsoft Office 365 applications and other enterprise-level software. A typical day involves diagnosing intricate technical...

  • Technical Support Analyst II

    2 weeks ago

    Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full time

    Position OverviewGlobal Resource Solutions, Inc. (GRS) is in search of a dedicated, detail-oriented, and skilled individual for the role of Technical Support Analyst II.Role Summary:The Technical Support Analyst II is responsible for assisting end users with a variety of technical issues. This role involves identifying, investigating, and resolving technical...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States Marathon TS Full time

    Job OverviewMarathon TS is seeking a Technical Support Analyst to assist in our operations at FEMA.Key ResponsibilitiesThe ideal candidate will possess the following:Proficiency in Microsoft Office Suite: A minimum of 5 years of experience with tools such as Word, Excel, and PowerPoint.Analytical Expertise: Ability to process extensive information and...

  • Lead Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States ManTech Full time

    Become a part of our dedicated team at ManTech InternationalWe are in search of a Lead Technical Support Analyst - Cleared Tier 2 to assist our end-user community. In this position, you will diagnose and resolve issues related to hardware, software, and network systems to maintain high levels of customer satisfaction.Key Responsibilities:Deliver advanced...

  • Technical Targeting Analyst

    5 months ago

    Washington, United States Non-Departmental Agency Full time

    Summary Technical Targeting Analysts evaluate technical and scientific data to provide insights that unite technical operations and development activities to maximize intelligence collection strategies. ...

  • Technical Targeting Analyst

    5 months ago

    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary Technical Targeting Analysts evaluate technical and scientific data to provide insights that unite technical operations and development activities to maximize intelligence collection strategies.Duties As a Technical Targeting Analyst at CIA, you will enable the Agency to collect intelligence against our nation's highest priority threats in a global...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States The Evolvers Group Full time

    REQUIREMENTS:Minimum of five (5) years of experience in providing technical support within a Microsoft Windows environment.Act as a Tier 2 or Tier 3 Technical Support Specialist.Must possess a strong customer service orientation and be self-driven.Exhibit analytical and problem-solving capabilities.Excellent interpersonal and communication skills to engage...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewPosition: Helpdesk SpecialistCompany: AHU Technologies IncLocation: RemoteRole Summary:The Helpdesk Specialist is responsible for providing exceptional technical support to users, ensuring efficient problem resolution and maintaining high levels of customer satisfaction.Key Responsibilities:Engage with users to understand and diagnose technical...

  • Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewPosition: Helpdesk SpecialistCompany: AHU Technologies IncLocation: Washington, DCRole Summary:The Helpdesk Specialist plays a crucial role in ensuring the smooth operation of IT services by providing exceptional support to end users. This position involves diagnosing and resolving technical issues while maintaining a high level of customer...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States Intellibridge Full time

    Position Summary: IntelliBridge is dedicated to delivering exceptional IT support services to the Department of Labor's Bureau of Labor Statistics. This role is integral to a team that provides tier 1-2 technical assistance to a diverse client base of approximately 3,000 users.Key Responsibilities:Execute all responsibilities of a Help Desk Specialist 1...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States RAND Full time

    Job Type: RegularPosition Overview:The RAND Corporation is in search of a Client Technology Specialist to deliver both in-person and remote technical support for a variety of devices, including Windows and Apple systems, as well as Microsoft Office 365 applications and other enterprise tools. Daily responsibilities will encompass diagnosing intricate...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States ManTech Full time

    Elevate your career with a dynamic team at ManTechManTech is seeking a committed Help Desk Support Specialist to enhance their support operations. Key responsibilities include:Delivering technical support to clients through various communication channelsConducting remote diagnostics and resolving technical issuesWorking collaboratively with cross-functional...