Guest Services Representative
2 weeks ago
About Pyramid Global Hospitality
Pyramid Global Hospitality prioritizes its people.
We are committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and overall wellbeing.
Our People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships.
We provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off, alongside unique perks such as wellness programs, local discounts, and employee rates for hotel stays.
Pyramid Global Hospitality is dedicated to offering continuous training and development opportunities, empowering our employees to enhance their skills and advance their careers.
Whether you are new to the hospitality sector or a seasoned expert, we provide a collaborative environment that encourages growth and success across our extensive portfolio of over 230 properties worldwide.
Experience the advantages of working for a company that values its workforce and is dedicated to delivering exceptional guest experiences.
Location Insights
At our establishment, we recognize that the wellbeing of our team members is as crucial as the service we deliver to our guests and the communities we serve.
If you possess a genuine enthusiasm for hospitality, you will play a vital role in providing outstanding service and creating memorable experiences for every guest.
Position Overview
Front Desk Agent
We offer:
- Competitive Compensation
- Health, Dental & Vision Insurance
- Company-Paid Life & AD&D Insurance
- Disability Coverage
- Paid Time Off (PTO)
- 7 Paid Holidays
- 401(k) Matching
- Health Savings Account
- Tuition Reimbursement
- Employee Referral Bonus
- Quarterly Bonus Program
- Employee Assistance Program
- Global Hotel Room Discounts
- Complimentary Parking
- Career Advancement Opportunities across a diverse portfolio of hotels
The Front Desk Agent is essential in creating a welcoming and caring atmosphere for both internal and external guests.
Success in this role hinges on ensuring complete guest satisfaction through efficient check-in and check-out processes, resolving guest-related issues, providing information about the property and surrounding area, and proactively addressing guest needs.
The success of our hotel relies on establishing lasting relationships with our guests, and the individual selected for this role will be pivotal in building this foundation.
Qualifications
- Previous experience in hotel front desk operations is preferred.
- Ability to work a flexible schedule, including weekends and holidays.
- Exceptional communication and hospitality skills are essential.
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