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Guest Services Representative

2 months ago

Orlando, Florida, United States Hilton Grand Vacations Full time
Exciting Opportunity at Hilton Grand Vacations

Benefits from Day One

At Hilton Grand Vacations, we pride ourselves on our culture of prioritizing our team members. We are located in a picturesque setting that offers numerous career growth opportunities within the hospitality industry. Our mission is to ensure that our guests have a remarkable vacation experience filled with cherished memories.

Key Responsibilities:

As a Front Desk Clerk, you will play a vital role in enhancing guest satisfaction through the following duties:
  • Deliver exceptional service to guests during check-in and check-out processes, ensuring each interaction is positive and memorable.
  • Maintain accurate records by entering information into the computerized reservation system.
  • Assist guests with reservations and modifications, ensuring unit availability.
  • Process payments and generate invoices related to rental services and merchandise.
  • Safeguard and manage safety deposit boxes.
  • Coordinate with housekeeping and maintenance teams to fulfill requests efficiently.
  • Keep the front desk stocked with necessary supplies and prepare arrival packets.
  • Provide guests with information about local attractions and resort amenities.
  • Prepare correspondence and reports for management as required.
Why Work with Us?
  • Eligibility for benefits from day one
  • Recognition programs and rewards
  • Discounted hotel rates at Hilton properties worldwide
  • Paid time off
  • Employee stock purchase program
  • Tuition reimbursement opportunities
  • Extensive learning and advancement pathways
  • And much more
Qualifications:

We are looking for candidates who exhibit a positive attitude and a welcoming demeanor. To be successful in this role, you should possess the following qualifications:
  • High School Diploma or equivalent.
  • Strong English communication skills, both verbal and written, to interact effectively with guests and colleagues.
  • Flexibility to adapt to schedule changes and cover shifts as needed.
  • Ability to manage multiple tasks and prioritize effectively.
  • Prior experience in customer service, cash handling, and data entry is essential.
Preferred Skills:
  • Previous experience in hospitality or front desk operations.
  • Bilingual abilities are a plus.
We value diversity and are an equal opportunity employer.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process, as well as during employment.