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Guest Services Representative

2 months ago

Orlando, Florida, United States Element Orlando Universal Blvd Full time

About Element Orlando Universal Blvd:
At Element Orlando Universal Blvd., we are dedicated to transforming the hospitality experience through our focus on innovation, sustainability, and outstanding guest service. Our hotel, located in a vibrant entertainment district, serves as a premier destination for travelers seeking comfort and modern amenities.

Our Commitment:
As part of the Westin family, we emphasize wellness and sustainability. Our accommodations are designed with the eco-conscious traveler in mind, featuring spacious, environmentally friendly rooms and state-of-the-art facilities. Guests can enjoy our outdoor swimming pool, 24-hour fitness center, complimentary bike rentals, and BBQ facilities, ensuring a rejuvenating stay.

Team Environment:
We believe our team is the core of our hotel. We foster a supportive and inclusive workplace where creativity and a passion for service are valued. We provide extensive training and development opportunities, competitive benefits, and a culture of recognition, making Element Orlando Universal Blvd. an ideal place to advance your career in hospitality.

Role Overview:
We are seeking a customer service professional to excel as a Front Desk Agent. In this role, you will facilitate guest arrivals and departures while ensuring a positive experience for all visitors.

Key Responsibilities:

  • Welcome guests with a friendly demeanor, utilizing clear communication to understand and respond to their requests.
  • Manage the registration process, inputting and retrieving information accurately, and confirming details such as guest count and room rates.
  • Handle financial transactions, including credit card authorizations and cash management, while ensuring accuracy in posting charges.
  • Answer phone calls promptly, taking messages and relaying information to guests as needed.
  • Close guest accounts at checkout, addressing any concerns and negotiating solutions when necessary.
  • Resolve guest complaints through thorough investigation and effective communication.
  • Maintain composure during busy periods and emergency situations, using sound judgment and discretion.
  • Adhere to attendance policies and be available for regular shifts.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience is advantageous.
  • Proficient in basic mathematical calculations.
  • Strong interpersonal skills to effectively engage with guests and resolve conflicts.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Ability to navigate a front office environment and perform essential job functions.
  • Proficient in using a computer system for information input and retrieval.
  • Adept at recognizing and responding to emergency situations.
  • Effective verbal and written communication skills, adaptable to different audiences.

Benefits:
Element Orlando Universal Blvd. offers a comprehensive benefits package that prioritizes your physical, mental, and financial well-being. We provide competitive medical and dental coverage, vision insurance, and generous time-off policies. Our 401(k) plan with matching contributions and various insurance options ensure your financial security. Additionally, we partner with DailyPay, allowing you to access your earnings as needed.

Diversity and Inclusion:
We are an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences. We encourage all qualified candidates to apply, regardless of whether they meet every qualification listed.