Customer Support Associate
6 days ago
Job Overview
We are seeking a highly skilled Customer Service Representative to join our team at Wkm Group. This role will be responsible for responding to member and provider inquiries regarding all aspects of business, including claims, in a professional, timely, accurate and caring manner while consistently meeting all guidelines.
Responsibilities
- Identify and schedule the necessary resources needed to properly address customer's needs.
- Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
- Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.
- Makes decisions that are consistent with the concept of a win-win-win for members and associates.
- Records, investigates and resolves member complaints.
- Assists in the education of new members and in the re-education of existing members regarding business plan procedures.
- Responds to member, provider and other inquiries via telephone/written correspondence while meeting all corporate guidelines and performance standards.
Requirements
- A high school diploma or equivalent is required.
- Intermediate experience in Microsoft Word, Excel.
- Excellent oral and/or written communication skills.
- Ability to learn new tasks and to tackle projects as assigned.
- Billing knowledge.
- Typing speed of 20 wpm with a maximum of 3 errors.
Benefits
- Competitive salary: $45,000 - $60,000 per year.
- Outstanding benefits package (medical, dental, life insurance).
- 401(k) plan with matching company contribution.
- Excellent holiday/vacation plans.
- Tuition Reimbursement Program.
- Employee Referral Bonus Program.
- Ongoing professional development training.
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