Customer Support Specialist

2 days ago

New York, New York, United States Sweve Tech Ltd Full time
About the Job

We are seeking a skilled Customer Service Representative to join our remote team at Sweve Tech Ltd. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.

Key Responsibilities
  • Customer Support and Communication:
    • Respond promptly to customer inquiries via phone, email, and live chat.
    • Address customer concerns, troubleshoot issues, and provide accurate solutions.
    • Maintain a positive and professional demeanor while managing customer interactions.
  • Issue Resolution and Follow-Up:
    • Resolve customer complaints effectively by determining the root cause and offering appropriate resolutions.
    • Escalate complex issues to relevant departments while ensuring timely follow-up and resolution.
    • Track and document customer interactions, ensuring records are complete and up to date.
  • Product Knowledge and Assistance:
    • Gain a deep understanding of Sweve Tech's products and services to provide accurate information to customers.
    • Guide customers through product features, usage, and maintenance, assisting with installation and troubleshooting as needed.
  • Collaboration and Reporting:
    • Collaborate with other departments, such as Sales and Engineering, to ensure a seamless customer experience.
    • Report recurring issues, customer feedback, and improvement opportunities to the Customer Service Manager.
  • Process Improvement and Best Practices:
    • Identify areas for improvement in customer service processes and suggest enhancements.
    • Stay updated on company policies, procedures, and new products to deliver consistent and informed service.
Qualifications
  • Education: High school diploma or equivalent required; an associate degree or higher is a plus.
  • Experience: Previous experience in customer service, call centers, or remote support is preferred but not required; training will be provided.
  • Technical Skills: Proficiency with CRM systems and basic computer skills; familiarity with troubleshooting basic technical issues is a plus.
  • Soft Skills: Strong communication skills, both written and verbal; excellent problem-solving abilities; and attention to detail.
What We Offer
  • Competitive salary with performance bonuses.
  • Flexible work-from-home arrangement.
  • Comprehensive training and onboarding.
  • Paid time off and company holidays.
  • Career advancement opportunities within Sweve Tech Ltd.
  • A supportive and collaborative remote work culture.

We are a global leader in electrical and electronics engineering, serving clients across continents. Join our team and become part of a company that is always a step ahead in delivering innovative solutions.

  • Front Desk Support Specialist

    2 weeks ago

    New York, New York, United States Phaxis - Support Services Full time

    At Phaxis - Support Services, we are seeking a highly skilled Front Desk Support Specialist to join our team. This is an exciting opportunity to work in a dynamic environment and make a positive impact on the lives of our patients.About the RoleThis role requires exceptional communication skills, attention to detail, and the ability to multitask. The ideal...

  • Customer Support Specialist

    1 day ago

    New York, New York, United States Evolution Full time

    Job Title"Customer Support Specialist"About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Evolution. As a key member of our customer-facing operations, you will be responsible for ensuring seamless table uptime and minimizing downtime by proactively addressing technical issues, escalating problems to the appropriate...

  • Customer Support Specialist

    1 day ago

    New York, New York, United States Metropolitan Jewish Health System Full time

    Job ResponsibilitiesThe Customer Support Specialist will be responsible for entering patient referral information into the Allscripts system, verifying physician licenses and NPI numbers, and contacting physicians, clinics, hospitals, and nursing homes to develop and maintain referrals. This role requires strong verbal communication skills, ability to...

  • Customer Support Specialist

    2 weeks ago

    New York, New York, United States Phaxis Full time

    About PhaxisPhaxis is a dynamic organization that offers competitive compensation and opportunities for growth. The estimated salary for this role is $55,000 - $65,000 per year.Job DescriptionThe Customer Support Specialist will be responsible for obtaining information from doctors and entering data into the medical management system. This individual will...

  • Customer Support Specialist

    2 weeks ago

    New York, New York, United States Wyndy LLC Full time

    At Wyndy LLC, we are seeking a dedicated and empathetic Customer Support Specialist to join our team in the 10019 area. This rewarding role involves providing top-notch assistance and guidance to individuals in need, promoting their well-being and success. The ideal candidate will possess excellent interpersonal skills, with a passion for helping others and...

  • Customer Service and Office Support Specialist

    2 weeks ago

    New York, New York, United States Tzumi Electronics Full time

    Job OverviewTzumi Electronics, a leading provider of electronics accessories, is seeking a highly skilled Customer Service and Office Support Specialist to join our team.

  • Administrative Support Specialist for Bronx and Brooklyn Offices

    2 weeks ago

    New York, New York, United States Phaxis - Support Services Full time

    Job OverviewWe are seeking an experienced Administrative Support Specialist to join our team in the Bronx and Brooklyn offices.

  • IT Support Specialist

    19 hours ago

    New York, New York, United States SourcePro Search, LLC Full time

    Job Title: IT Support SpecialistLocation: Flexible, but ideally near a major city.We are seeking an experienced IT Support Specialist to join our team at SourcePro Search, LLC. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring their desktop operating systems, connectivity, and applications...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States CAI Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at CAI. Salary and BenefitsThe estimated salary for this role is $55,000 - $65,000 per year. This includes comprehensive benefits such as health insurance, 401(k) matching, and paid time off. Job DescriptionAs a Technical Support Specialist at CAI, you will be...

  • Frontline Customer Support Director

    1 day ago

    New York, New York, United States Sloomoo Institute LLC Full time

    Job Overview:Sloomoo Institute LLC seeks an experienced Customer Service Manager to spearhead our customer service initiatives. This role involves leading a team of customer support specialists, analyzing customer feedback, and implementing process improvements to enhance our service delivery.The estimated annual salary for this position is $90,000-$115,000...

  • Sales Support Specialist

    2 weeks ago

    New York, New York, United States 3 Day Blinds (Sales Support) Full time

    Job OverviewWe are seeking a highly skilled Sales Support Specialist to join our team at 3 Day Blinds. As a Sales Support Specialist, you will play a crucial role in the success of our Design Consultants by providing coaching and guidance to ensure they have the skills and knowledge needed to excel in their roles.Key ResponsibilitiesProvide support to new...

  • Housing Support Professionals in Brooklyn, Queens

    2 weeks ago

    New York, New York, United States Phaxis - Support Services Full time

    Job SummaryWe are seeking experienced professionals to fill the role of Housing Support Specialists in Brooklyn and Queens. This position involves providing critical support to clients in need of housing assistance.

  • Operations Support Specialist

    2 weeks ago

    New York, New York, United States Imperial Cleaning Full time

    Imperial Cleaning Operations Support SpecialistWe are seeking a highly motivated and organized Operations Support Specialist to join our team at Imperial Cleaning. In this role, you will provide critical support to all departments within the organization, ensuring seamless day-to-day operations.Responsibilities:Work closely with Customer Solutions...

  • Customer Experience Specialist

    2 weeks ago

    New York, New York, United States Framebridge Full time

    Company OverviewWe are Framebridge, a company disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our goal is to take the market and expand it for custom framing while building a beloved brand associated with celebrating life's best moments.Job DescriptionAs a Customer Experience Specialist in our Seasonal Design...

  • Paralegal Support Specialist

    3 days ago

    New York, New York, United States Tandym Group Full time

    Tandym Group is Seeking a Paralegal Support SpecialistWe are a dynamic and growing organization seeking a highly skilled Paralegal Support Specialist to join our team. As a key member of our team, you will be responsible for providing administrative support to our legal department.About the Role:We are looking for an experienced Paralegal Support Specialist...

  • Customer Support Specialist

    1 day ago

    New York, New York, United States RAMP Full time

    About RampRamp is a cutting-edge financial operations platform designed to save businesses time and money. By combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, our all-in-one solution empowers finance teams to excel in their roles. With over 25,000 companies using our platform, we've helped...

  • IT Support Specialist

    2 weeks ago

    New York, New York, United States ClifyX Full time

    Job Title: IT Support SpecialistSalary Range: $65,000 - $90,000 per annum (dependent on experience)About ClifyXClifyX is a leading technology company providing innovative solutions to businesses across the globe.Job DescriptionWe are seeking an experienced IT Support Specialist to join our team in Manhattan, NY. As a Desktop Support/Field Support...

  • Healthcare Support Specialist

    2 weeks ago

    New York, New York, United States Phaxis Full time

    Are you passionate about providing exceptional customer service? Do you have experience in medical management systems?Phaxis is seeking a Healthcare Support Specialist to join our team in Midtown, NYC. As a Healthcare Support Specialist, you will play a crucial role in supporting the efficient operation of our medical management system.Your responsibilities...

  • Production Support Specialist

    2 weeks ago

    New York, New York, United States TechnoGen Full time

    Job Title: Production Support SpecialistJob Summary: We are seeking a highly skilled Production Support Specialist to join our team at TechnoGen. The successful candidate will be responsible for providing top-notch support to our clients, resolving real-time customer-facing problems, and collaborating with internal teams to ensure seamless project...

  • Customer Support and Community Engagement Specialist

    1 day ago

    New York, New York, United States Lingvano GmbH Full time

    Company OverviewLingvano GmbH is a pioneering organization dedicated to bridging language barriers and fostering connections between Deaf and hearing communities. Our mission-driven approach has led to the development of user-friendly sign language lessons and Deaf culture resources.Job DescriptionWe are seeking a skilled Customer Support and Community...