Customer Success Coordinator

3 days ago


Medford, Massachusetts, United States Fire Equipment Inc Full time
Job Summary

Fire Equipment Inc. is seeking a highly skilled Customer Success Coordinator to join our team. As a key member of our organization, you will play a vital role in ensuring the seamless setup and maintenance of our customer accounts in our CRM system.

Key Responsibilities
  • Maintain accurate and up-to-date customer profiles in our CRM system.
  • Review customer agreements for accuracy and collaborate with the Sales team as needed.
  • Release work orders once account setup or updates are completed.
  • Process customer renewals on a monthly basis.
  • Update customer profiles with any upsells for services or equipment changes.
  • Process billing for preventive maintenance work orders and contract billing invoices.
  • Assist with collections as needed.
  • Run inspection reports for technicians, customers, or internal business partners as required.
Requirements
  • Excellent attention to detail and commitment to delivering high-quality work.
  • Superior customer service skills with the ability to build rapport and establish trust with internal and external customers.
  • Strong interpersonal communication skills with the ability to work well in a fast-paced environment.
  • Ability to quickly learn new software applications and adapt to technological advancements.
  • Strong understanding of customer relationship management (CRM) software and proficiency in utilizing it for customer tracking and management.
  • Ability to work well with multiple stakeholders and effectively manage their expectations.
Benefits
  • Competitive salary range: $55k - $60k per year.
  • 401(k) with company match.
  • Medical, dental, and vision insurance package.
  • Disability and life insurance package.
  • Paid vacation and holidays.
Work Environment

Fire Equipment Inc. is a third-generation family-owned and operated company. We value open communication with both employees and clients, considering them part of our family. Our employees take pride in carrying out the company's mission: to provide total life safety solutions protecting lives, valuable assets, and property.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. EOE disability/veteran.



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