Customer Success Coordinator
3 days ago
Fire Equipment Inc. is seeking a highly skilled Customer Success Coordinator to join our team. As a key member of our organization, you will play a vital role in ensuring the seamless setup and maintenance of our customer accounts in our CRM system.
Key Responsibilities- Maintain accurate and up-to-date customer profiles in our CRM system.
- Review customer agreements for accuracy and collaborate with the Sales team as needed.
- Release work orders once account setup or updates are completed.
- Process customer renewals on a monthly basis.
- Update customer profiles with any upsells for services or equipment changes.
- Process billing for preventive maintenance work orders and contract billing invoices.
- Assist with collections as needed.
- Run inspection reports for technicians, customers, or internal business partners as required.
- Excellent attention to detail and commitment to delivering high-quality work.
- Superior customer service skills with the ability to build rapport and establish trust with internal and external customers.
- Strong interpersonal communication skills with the ability to work well in a fast-paced environment.
- Ability to quickly learn new software applications and adapt to technological advancements.
- Strong understanding of customer relationship management (CRM) software and proficiency in utilizing it for customer tracking and management.
- Ability to work well with multiple stakeholders and effectively manage their expectations.
- Competitive salary range: $55k - $60k per year.
- 401(k) with company match.
- Medical, dental, and vision insurance package.
- Disability and life insurance package.
- Paid vacation and holidays.
Fire Equipment Inc. is a third-generation family-owned and operated company. We value open communication with both employees and clients, considering them part of our family. Our employees take pride in carrying out the company's mission: to provide total life safety solutions protecting lives, valuable assets, and property.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. EOE disability/veteran.
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