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Front End Shift Manager

2 months ago

Medford, Massachusetts, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as a Front End Shift Manager. As a key leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service.

Key Responsibilities
  • Manage store operations, including coordinating and troubleshooting daily activities of customer service employees
  • Lead and develop a team of customer service focused team members, ensuring they have the tools and resources to be successful
  • Partner with department management to prioritize and delegate tasks, ensuring efficient operation of the Front End/customer checkout area
  • Provide Incredible Customer Service to customers and employees alike, acting as a champion for our values and standards
  • React quickly to situations that arise, partnering with store leadership to problem solve operational challenges
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree
  • Computer skills
  • Proven ability to multi-task and handle interruptions in a fast-paced environment
Preferred Qualifications
  • Experience leading a team
  • Ability to quickly learn and adapt to new situations and subject matters
What We Offer

We offer a competitive pay rate, comprehensive benefits, and a generous scholarship program. Our employees enjoy a family-like atmosphere, shared support, and growth opportunities. We are proud to be a FORTUNE magazine's list of the 100 Best Companies to Work For for 25 years.