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Senior Rental Representative

2 months ago

Medford, Massachusetts, United States Penske Full time
Job Summary:

A dynamic and customer-focused individual is sought to join the Penske team as a Senior Rental Representative. This role demands a confident and skilled professional with a strong customer service orientation, excellent interpersonal and telephone skills, and the ability to manage a large fleet of vehicles. The successful candidate will provide front-line contact with prospects, match vehicle demand with availability, coordinate all aspects of customer accounts, and ensure complete customer satisfaction in a fast-paced environment.

Key Responsibilities:

  • Process transactions and manage customer accounts with accuracy and efficiency.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Coordinate the rental process, ensuring seamless communication with customers and internal stakeholders.
  • Manage and maintain a high level of customer satisfaction, driving repeat business and referrals.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Stay up-to-date with company policies, procedures, and product offerings to provide informed and accurate information to customers.
  • Meet and exceed sales targets, driving revenue growth and contributing to the success of the team.
  • Develop and maintain strong relationships with customers, building trust and loyalty through exceptional service and support.
  • Participate in ongoing training and development to enhance skills and knowledge, staying current with industry trends and best practices.

Requirements:

  • At least 1 year of customer service experience required.
  • Sales experience (retail, consumer, B2B) preferred.
  • High School diploma or equivalent required.
  • Some college or Bachelor's degree preferred.
  • Ability to work at least one day on weekend required.
  • Basic computer skills including Microsoft Word, Excel, Outlook required.
  • Customer service skills, dealing with people, flexibility, phone skills, team player.
  • Valid driver's license required.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer.