Escalations Representative 3

3 weeks ago


Charlotte, North Carolina, United States Randstad Full time
Job Title: Escalations Representative 3

Randstad is seeking a skilled Escalations Representative 3 to join our team in Charlotte, NC. As a key member of our financial services team, you will be responsible for resolving complex customer inquiries and complaints in a timely and professional manner.

Key Responsibilities:
  • Support internal and external customers with inquiries and complaints regarding financial products and services.
  • Investigate and resolve complex issues, ensuring compliance with regulatory standards.
  • Collaborate with internal teams to provide effective solutions and improve customer satisfaction.
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders.
Requirements:
  • 4+ years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • A competitive hourly rate of $27.82.
  • A comprehensive benefits package, including health insurance and a 401K contribution.
  • Ongoing training and development opportunities to enhance your skills and career.

Randstad is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to apply or interview, please contact us.



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