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Customer Service Representative

1 month ago


Charlotte, North Carolina, United States TEKsystems Full time
Job Title: Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment.

Key Responsibilities:

  • Answer and direct inbound customer service calls and emails
  • Log call details into our ERP system
  • Escalate after-hours emergency service and rental requests
  • Adhere to processes and call guidelines

Requirements:

  • 1-2 years of true call center/customer service experience
  • Strong verbal skills and ability to speak clearly and articulate
  • Data entry skills-40 wpm
  • Proficiency in Microsoft applications

Our team is looking for someone who is positive, collaborative, and empowered to handle calls. If you have a strong work ethic and are looking for a challenging role, we encourage you to apply.