Customer Service Representative 3
2 days ago
About the Role:
Wells Fargo is seeking a skilled Customer Service Representative to support our Brokerage Services team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Support financial products and services
- Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues
- Perform moderately complex customer support tasks
- Receive direction from customer service supervisor and escalate non-routine questions
- Interact with customer service team on complex customer issues
- Provide training on policies and procedures, and provide guidance to less experienced individuals
Requirements:
- 2+ years of Customer Service, Financial Services or Contact Center experience
- BS/BA degree or higher (desired)
- Brokerage industry experience (desired)
- Contact center experience (desired)
- Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting (desired)
We Value Diversity:
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
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