Technical Service Representative II

3 days ago


Charlotte, North Carolina, United States Husqvarna Group Full time
Job Title: Technical Service Representative II

The Technical Service Representative II is a critical role within the Husqvarna Group, responsible for providing exceptional technical support to our distributors, dealers, national accounts, and customers. This position requires a strong understanding of outdoor power equipment and a passion for delivering outstanding customer service.

Key Responsibilities:
  • Respond to technical inquiries from internal and external customers via phone, email, chat, or customer-generated incidents in CRM.
  • Troubleshoot, diagnose, and evaluate individual case information to provide repair support, determine if issues are warrantable, and provide policy adjustments.
  • Record case details in CRM and document actions taken.
  • Provide clear solutions for product repair, replacement, or policy adjustments.
  • Collaborate with manufacturing and engineering departments to enhance product improvements and warranty cost reductions.
  • Assist dealers with warranty processing and questionable component failure analysis.
  • Effectively communicate escalations to TSR3 representatives.
Qualifications:
  • Minimum high school graduate or GED.
  • 1-3 years of engine or mechanical experience with 1 year at Husqvarna.
  • Experience with electronic parts lookup systems and electronic technical information environments.
  • Husqvarna University bronze certification.
Skills and Capabilities:
  • Exceptional knowledge of outdoor power products and applications.
  • Exceptional oral and interpersonal skills.
  • Developed computer navigational and organizational skills.
  • Basic/Entry-level capability of MS Office (Word, Excel, Outlook).
  • Multi-tasking skills.

We are continuously accepting applications for this exciting opportunity to join the Husqvarna Group team.



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