Senior Technical Specialist

4 days ago


Norfolk, Virginia, United States Linxx Global Solutions Full time
Senior Technical Specialist

Linxx Global Solutions, LLC is seeking an experienced Senior Technical Specialist to join our dynamic team.

The ideal candidate will possess a deep understanding of network infrastructure and security, exhibit proficiency in server operating systems, and demonstrate excellent customer service and communication skills.

Key Responsibilities:

  • Provide comprehensive support in network infrastructure and security, covering firewalls, switches, NAS, WAP, VLANs, IoT, and DMZs.
  • Possess extensive knowledge of server operating systems, including Windows, Linux, and Unix.
  • Offer remote assistance to clients through screenshare, emails, and phone calls, ensuring effective troubleshooting and issue resolution.
  • Willingness to travel onsite when required to support various clients located in the Hampton Roads Area.
  • Demonstrate strong communication skills to interact with clients and internal teams effectively.
  • Provide exceptional customer service while being self-motivated to meet or exceed set expectations.

Qualifications:

  • Minimum 10 years of relevant experience in the field.
  • Proficiency in network infrastructure and security concepts.
  • Comprehensive knowledge of server operating systems, including Windows, Linux, and Unix.
  • Proven ability to support customers remotely and onsite as needed.
  • Strong communication and customer service skills.

Additional Information:

This is a part-time remote salary position, requiring approximately 20 hours per week with flexibility based on client needs. The non-standard work schedule includes on-call availability Monday to Friday, 8 AM to 5 PM, and occasional weekend and after-hours support.

If you are a self-motivated professional with a passion for technology and a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity.



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