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Technical Support Specialist

2 months ago

Norfolk, Virginia, United States Experis Full time
Job Title: L1 Support for Service Desk and Helpdesk

We are seeking a skilled Technical Support Specialist to join our team in Norfolk, VA. As a Technical Support Specialist, you will provide first-level support for end-user devices, including desktops, laptops, tablets, and smartphones running Windows OS and Apple iPhones/iPads managed through Intune.

Key Responsibilities:
  • Provide first-level support for end-user devices, including troubleshooting and resolving hardware and software issues.
  • Offer support for Microsoft 365 services, including Outlook, Teams, SharePoint Online, and OneDrive for Business.
  • Assist users with M365 collaboration tools, ensuring efficient use and problem resolution.
  • Manage intermediate user account tasks in Azure AD, including updating user information and permissions.
  • Log and track support incidents using the helpdesk ticketing system.
  • Escalate complex issues to Level 2 support or appropriate teams when necessary.
  • Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.
  • Provide users with guidance and training on best practices for using end-user devices and M365 services.

About Experis: Experis is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.