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Customer Service Supervisor

1 month ago

Austin, Texas, United States Incora Full time
Job Description

We are seeking a highly skilled Customer Service Supervisor to join our team at Incora. As a key member of our operations team, you will be responsible for monitoring all processes, procedures, and functions for accuracy and efficiency. This role requires providing operational support and status updates, including notification of critical stock outs, coordinating new contract requirements, and identifying opportunities for quality or process improvements.

Key Responsibilities:
  • Assist the Customer Program Manager in directing program operations, including inventory/stocking strategies to maintain optimal levels of support to the Contract(s).
  • Accountability to assist with maintaining and improving the efficiency and effectiveness of the Contract and its key processes.
  • Assist with managing and maintaining the program budgetary compliance and recommend annual budget changes, as needed.
  • Assist in identifying and implementing process improvements to existing and new contracts.
  • Leading by example and enabling an environment where all employees can contribute to the best of their abilities.
  • Support the environment for growth and progression for the people within the team.
  • Liaise with internal functions to resolve day-to-day supply issues.
  • Assist in the physical implementation of new line-side locations or line-side media.
  • Ensure effective housekeeping of on-site accommodation and line-side media.
  • Responsible for producing and issuing of reporting metrics as directed.
  • Analyze internally produced data to identify supply chain issues as directed.
  • Accountable to support a safe and hazard-free workplace, specifically in chemical materials handling processes and procedures, and utilizing all required Personal Protective Equipment.
  • Comply with customer and the company's health and safety policies and procedures.
  • Responsible for building strong customer relationships and consistently interacting with various site personnel in a production or warehouse environment.

Requirements:
  • Bachelor's degree or 1-3 years related experience and training or equivalent combinations of education and experience, which may include sales, distribution, and inventory management.
  • Experience of customer relationship management
  • Financially proficient to a good level
  • High level of business acumen
  • Excellent communication and influence skills at all levels.
  • Some people management and leadership experience
  • Previous experience working within a contract management/sales environment preferred.
  • Change management experience preferable.
  • Must have and maintain own/reliable transportation and company-approved driving record.

What Incora Offers:
  • An exciting package that includes great salary and benefits you would expect from a growing ambitious company.
  • A chance to work in a first-class brand-new environment.
  • The chance to become part of our Incora story.
  • We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
  • Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
  • Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
  • Full-Time Exempt employees are part of Incora's Flextime policy, as well as 80 hours of Exempt Sick time.
  • Family friendly policies such as 2 weeks paid parental leave.
  • We believe every little helps by offering a generous discount portal only available to Incora employees via Perk spot.
  • Employer paid Group Life Insurance at 1x salary, STD, and LTD.
  • Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
  • Incora offers a 401K plan with company match.