Field Service Operations Supervisor

3 weeks ago


Austin, Texas, United States RAM Windows Full time

Field Service Operations Supervisor

RAM Windows is seeking an experienced and hands-on Field Service Operations Supervisor to lead a team of technicians responsible for servicing and repairing windows and doors at customer job sites in the Austin, TX areas.

The ideal candidate will ensure efficient field operations and oversee warehouse functions related to servicing, repairs, inventory, and more.

Key Responsibilities:

  • Supervise and lead a team of Field Service Technicians in the installation, troubleshooting, and repair of windows and doors.
  • Troubleshoot and report findings on problem installations to managers and sales representatives.
  • Inspect and ensure proper operation of window sashes, adjusting or installing new balance rods as needed.
  • Maintain excellent verbal and written communication with customers, providing high-quality customer service.
  • Perform quality checks of completed Service Tickets and maintain a high level of service quality.
  • Supervise warehouse operational functions, including loading and unloading materials, inventory management, and ensuring a secure and effective operation.
  • Assist with deliveries in the field and perform service-related tasks.
  • Verify all vendor receiving and loading documents and assign stocking locations to received materials.
  • Demonstrate the ability to perform window mulling, twinning, shop glazing, and frame assemblies.

Requirements:

  • Minimum 2-4 years of related experience as a Field Service Technician or in a similar role.
  • Building, construction, contractor knowledge preferred; Bilingual in Spanish is a plus.
  • Computer skills and proficiency in MS Office (Word, Excel, Outlook).
  • Ability to lift, carry, push, and pull up to 75 lbs and 100 lbs with some assistance.
  • Flexibility to work overtime and weekends as needed.
  • Attention-to-detail and commitment to high-quality standards.
  • Quality-oriented – demonstrate accuracy and thoroughness, seek ways to improve efficiency.
  • Positive attitude – seeks to help and increase responsibilities.

Benefits:

  • Weekly Pay (every Friday)
  • Overtime available as needed
  • Paid-Time Off, (2) Floating PTO days, and (8) paid Holidays
  • Medical, Dental and Vision Insurance
  • 401K Retirement Saving Plan (up to 5% Company Match)

RAM Windows is a dynamic team dedicated to delivering top-notch service in the windows and doors industry.



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