Customer Service Representative
4 weeks ago
BCforward is seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for communicating with third parties, clients, and providers, as well as updating and maintaining various systems and tools per standard process documentation.
Key Responsibilities:
- Communicate with third parties, clients, and providers to resolve issues and provide information.
- Update and maintain various systems and tools per standard process documentation.
- Execute transactions without minimal direction, enter data, and retrieve information from group-specific systems.
- Answer calls from providers, Medicaid clients, and third parties.
- Verify and update other insurance coverage.
- Communicate with Medicaid clients regarding insurance coverage and program benefits.
- Respond to various requests for information, as needed, and escalate to supervisors as appropriate.
- Follow established policies, procedures, and methods.
- Meet established goals and objectives.
Basic Qualifications:
- High School Diploma or GED.
- Call Center Experience.
BCforward is an equal-opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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