Customer Service Representative

4 weeks ago


Austin, Texas, United States BCForward Full time
Job Description

BCforward is seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for communicating with third parties, clients, and providers, as well as updating and maintaining various systems and tools per standard process documentation.

Key Responsibilities:

  • Communicate with third parties, clients, and providers to resolve issues and provide information.
  • Update and maintain various systems and tools per standard process documentation.
  • Execute transactions without minimal direction, enter data, and retrieve information from group-specific systems.
  • Answer calls from providers, Medicaid clients, and third parties.
  • Verify and update other insurance coverage.
  • Communicate with Medicaid clients regarding insurance coverage and program benefits.
  • Respond to various requests for information, as needed, and escalate to supervisors as appropriate.
  • Follow established policies, procedures, and methods.
  • Meet established goals and objectives.

Basic Qualifications:

  • High School Diploma or GED.
  • Call Center Experience.

BCforward is an equal-opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



  • Austin, Texas, United States Collabera Full time

    Job Title: Customer Service RepresentativeJob Summary:Collabera is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Responsibilities:Respond to phone inquiries from clients in a prompt, courteous, and concise...


  • Austin, Texas, United States H-E-B Full time

    About the Role:At H-E-B, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll play a vital role in ensuring our customers have an exceptional shopping experience. Your primary responsibilities will include:Assisting customers with their queries and resolving any issues in a timely and...


  • Austin, Texas, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting...


  • Austin, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Customer Service Representative Job DescriptionAt Domino's Pizza, we're committed to delivering exceptional customer service and quality products. As a Customer Service Representative, you'll play a key role in ensuring our customers receive the best possible experience.Key Responsibilities:Maintain the Domino's BrandPerform all duties of the...


  • Austin, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer...


  • Austin, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and creating a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a positive, engaging...


  • Austin, Texas, United States Staff My Agency Full time

    We are seeking a talented and caring professional to join our team as a Customer Service Representative at Staff My Agency. This is a low-pressure position focused on providing exceptional customer service for a well-established State Farm Agent.As our Customer Service Representative, you will work to inspire customer loyalty and enhance the overall State...


  • Austin, Texas, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepCompany DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for interacting with customers in a friendly and professional manner.Key Responsibilities:Answering customer calls and responding to customer...


  • Austin, Texas, United States Chick-fil-A Full time

    Are you looking for a role in the food and beverage industry where you can develop your leadership skills and be part of a supportive team? We have an immediate opportunity for a Customer Service Representative at our Chick-fil-A restaurant in Northwest Austin.This position offers flexible schedule options, including day and night shifts, and comes with...


  • Austin, Texas, United States A2I Enterprise, inc Full time

    We are seeking a highly skilled Customer Service Representative to join our team at A2I Enterprise, inc. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to grow professionally. As a Customer Service Representative, you will be responsible for providing top-notch support to our...


  • Austin, Texas, United States Yan Yan Tung - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and providing remarkable service? If so, consider joining our team as a Customer Service Representative at Yan Yan Tung - State Farm Agent.As a Customer Service Representative, you will be responsible for establishing customer...


  • Austin, Texas, United States Inkspirenize Full time

    Customer Service RepresentativeAt Inkspirenize, we are seeking a dedicated and empathetic Customer Service Representative to assist our customers with inquiries, resolve complaints, and ensure a positive experience.Key Responsibilities:Handle inbound and outbound customer inquiries via various communication channels.Address customer complaints and resolve...


  • Austin, Texas, United States Aminda Gamboa Allstate Insurance Agency Full time

    Job DescriptionAre you a customer-focused individual looking for a new challenge? Aminda Gamboa Allstate Insurance Agency is seeking a Part-Time Insurance Customer Service Representative to join our team. Responsibilities Process customer policy change requests. Secure and file all insurance documents from customers. Greet all customers, entering the office,...


  • Austin, Texas, United States Omni Hotels Full time

    Job Summary: As a Customer Service Representative at Omni Hotels, you will be responsible for providing exceptional guest service and communication support. Your key responsibilities will include:Key Responsibilities:Direct and assist guests and employees with communication needs in accordance with Omni standards.Answer incoming telephone calls to the hotel...


  • Austin, Texas, United States The HT Group Full time

    Job Title: Customer Service RepresentativeJob Type: Contract to HireLocation: North Austin, TXJob Description:The HT Group has a security client in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process.Responsibilities:Provide...


  • Austin, Texas, United States Nancy Britain - State Farm Agent Full time

    Customer Service RepresentativeAre you looking for a part-time position that can lead to a full-time opportunity in the future? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Responsibilities:Provide prompt, accurate, and friendly customer service, including responding to inquiries...


  • Austin, Texas, United States Michael's Inc Full time

    Key Responsibilities:As a Customer Service Representative at Michaels, you will be responsible for providing exceptional customer service, helping customers find what they need, and delivering a fast and friendly checkout experience. You will also be responsible for educating customers on our Voice of Customer (VOC) survey and engaging them on the benefits...


  • Austin, Texas, United States Stan's Heating, Air, Plumbing, and Electrical Full time

    Job OverviewStan's Heating Air and Plumbing is seeking a skilled Customer Service Representative to join our team in Austin, TX.About UsAt Stan's Heating Air and Plumbing, we pride ourselves on delivering exceptional service and building long-term relationships with our customers.Your RoleAs a Customer Service Representative, you will be responsible for...


  • Austin, Texas, United States Golden Corral Full time

    Guest Service: As a Customer Service Representative at Golden Corral, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they enter our restaurant. Your interactions with our guests are integral in creating a lasting impression, and we are looking for energetic and friendly individuals to join our...


  • Austin, Texas, United States Caring Transitions Full time

    Caring Transitions Job DescriptionAre you looking for a part-time opportunity to make a positive impact in your community? Caring Transitions is seeking a Customer Service Representative to join our team. As a representative, you will be responsible for sorting, organizing, and packing seniors who are moving or downsizing. You will also assist with estate...