Customer Service Representative
4 weeks ago
Job Type: Full-time
Description
ABC Home & Commercial Services is seeking a professional, detail-oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree).
**Compensation:** $18 to $21 an hour based on experience
This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.
**Responsibilities:
- Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
- Provide timely and accurate information to incoming customer requests.
- Schedule service appointments.
- Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
- Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
- Maintain customer records by immediately updating account information.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain a positive attitude at all times with customers, fellow employees and supervisors.
**What We Offer:
- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Participation in Profit Sharing Plan
- Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
- Additional compensation for promoting and referring our services (Lead Now Program).
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including gym membership
- Potential to work from home a percentage of the time after 3 - 6 months of training.
ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.
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