Optical Supervisor

3 weeks ago


Austin, Texas, United States Warby Parker Full time
Job Title: Optical Supervisor

At Warby Parker, we're searching for an experienced Optical Supervisor to join our team of in-house optical professionals. As an Optical Supervisor, you'll be responsible for leading our optical team and ensuring that our customers receive exceptional service and care. Your expertise in optical duties and leadership responsibilities will be crucial in driving the success of our stores.

Key Responsibilities:
  • Work directly with customers to meet their eyewear needs, taking and recording measurements, adjusting and fitting eyewear, and ensuring that our finished eyewear meets our optical standards.
  • Set up the store for success each day by executing operational, service, and staff zoning procedures to Warby Parker standards.
  • Drive store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.
  • Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program.

Requirements:
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
  • Passionate about the eyewear and retail industries.
  • A clear, effective, and professional communicator who can break down technical terms for customers to easily understand.
  • Dedicated to going above-and-beyond to make customers (and your teammates) happy.
  • An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment.

About Us:
Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it.

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