Hotel Front Desk Specialist

3 days ago


Palm Beach, Florida, United States LR Palm House LLC Full time
Job Overview
Palm House, a luxury resort in the heart of Palm Beach, seeks a highly skilled Guest Service Agent to provide exceptional service and ensure a seamless experience for our discerning guests. As the first point of contact, you will be responsible for delivering polished, professional service, anticipating guest needs, and ensuring their stay is nothing short of unforgettable.

About Us
Located on the prestigious Royal Palm Way, our 79-room property offers a unique blend of modern luxury and timeless elegance. Our mission is to honor the enduring allure of Palm Beach while establishing new traditions for the next generation of travelers. As a member of our team, you will have the opportunity to work in a fast-paced environment with frequent guest interactions, managing multiple tasks simultaneously, and maintaining a neat, clean, and well-groomed appearance.

About You
We are seeking an individual with excellent communication and interpersonal skills, proficiency in hotel management software, and Microsoft Office Suite. Your ability to work flexible hours, including evenings, weekends, and holidays, is crucial to meeting the demands of our luxury hotel environment. A high school diploma or equivalent, with a degree in Hospitality Management being a plus, is required. One+ years of experience in a guest service role, preferably in a luxury hotel setting, is essential to success in this position.

Key Responsibilities
  • Guest Relations:
    • Welcome and greet guests with a warm and friendly demeanor.
    • Provide personalized service, addressing guests by name and anticipating their needs.
  • Check-In/Check-Out Procedures:
    • Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and billing.
    • Assist guests with room assignments, special requests, and luggage services.
  • Information and Recommendations:
    • Inform guests about hotel amenities, services, and local attractions, providing tailored recommendations.
    • Handle inquiries and resolve guest complaints with professionalism and empathy.
  • Communication and Collaboration:
    • Coordinate with housekeeping, concierge, and other departments to ensure guest requests are met promptly.
    • Maintain clear and effective communication with team members and management.
  • Administrative Duties:
    • Process reservations and cancellations accurately using hotel management software.
    • Maintain guest records and ensure confidentiality of personal information.
  • Service Excellence:
    • Uphold the hotel's luxury standards by delivering high-quality service at all times.
    • Participate in ongoing training and development to enhance service skills.
  • PBX Operation

Salary Range: $50,000 - $65,000 per year

Benefits:
  • A competitive salary range of $50,000 - $65,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, including holidays and vacation days.


  • Daytona Beach, Florida, United States Shaner Hotel Group Full time

    About the RoleThis is an excellent opportunity to advance your hospitality career with the Shaner Hotel Group. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for checking in and out guests, handling guest complaints, and resolving issues in a professional and courteous manner.


  • Daytona Beach, Florida, United States Shaner Hotel Group Full time

    We are seeking a friendly and efficient Front Desk Representative to join our team at The DAYTONA Hotel, Autograph Collection. Located in Daytona Beach, our hotel is in the heart of the iconic ONE DAYTONA area, featuring world-class shopping, dining, and entertainment.As a Front Desk Representative, you will be responsible for providing exceptional guest...


  • West Palm Beach, Florida, United States Courtyard West Palm Beach Full time

    About the JobAs a Hotel Front Desk Associate at Courtyard West Palm Beach, you will play a vital role in ensuring our guests have an exceptional stay. This is a customer-focused position that requires excellent communication and interpersonal skills.

  • Front Desk Ambassador

    2 weeks ago


    Delray Beach, Florida, United States Shaner Hotel Group Full time

    Job OverviewThe Front Desk Agent plays a critical role in ensuring the success of our hotel by providing exceptional customer service and maintaining a clean and organized front desk area.ResponsibilitiesBe available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest...


  • North Miami Beach, Florida, United States Newport Beachside Hotel & Resort Full time

    Job Description:Newport Beachside Hotel & Resort is seeking a highly skilled Night Auditor to join our team. The successful candidate will be responsible for processing guest payments, maintaining accurate records, and conducting night audits to ensure the integrity of guest accounts.Responsibilities:Perform front desk duties, including guest check-ins and...


  • Miami Beach, Florida, United States Davidson Hospitality Group Full time

    We're seeking an experienced Hotel Front Desk Professional to join our team at Davidson Hospitality Group. As a Night Auditor, you'll be responsible for performing front desk duties, processing guest payments, and conducting night audits to ensure the accuracy of guest accounts.Key responsibilities will include handling guest inquiries and resolving issues,...

  • Front Desk Supervisor

    4 weeks ago


    Miami Beach, Florida, United States Loews Hotels, LLC Full time

    We are seeking a highly skilled Front Desk Supervisor to join our team at Loews Hotels, LLC.Job OverviewThis is an exciting opportunity for a seasoned professional to take on a leadership role in our Guest Services department. As a Front Desk Supervisor, you will be responsible for ensuring seamless guest experiences from arrival to departure. You will lead...


  • West Palm Beach, Florida, United States Rock Palm Beach Services Llc Full time

    Key Responsibilities:">As a Hotel Front Office Agent, you will be responsible for managing the front desk operation during evening and overnight shifts. This includes greeting guests, handling reservations, check-ins, and check-outs, as well as assisting with Concierge duties and monitoring hotel room key inventory.You will also be responsible for...


  • Palm Beach, Florida, United States Schulte Companies Full time

    At Schulte Companies, we offer a competitive salary of $35,000 - $45,000 per year for this role. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences.About the RoleWe are seeking a highly motivated and organized individual to join our front desk team. Key responsibilities include:Greeting guests and checking them...


  • Ponte Vedra Beach, Florida, United States Marriott International Inc Full time

    Welcome to a challenging and rewarding career with Marriott International Inc as a Luxury Hotel Front Desk Manager. In this role, you will play a vital part in delivering exceptional guest experiences and ensuring the smooth operation of our front office team.About the JobWe are seeking a highly motivated and experienced individual to join our team as a...


  • Vero Beach, Florida, United States Pax Properties Full time

    Job OverviewPax Hotels, a leading provider of exceptional hospitality experiences, is seeking a highly skilled Front Desk Hospitality Specialist to join our team at our Vero Beach location.


  • Daytona Beach, Florida, United States Premier Resorts Management Inc Full time

    Job SummaryWe are seeking an experienced and professional Front Desk Guest Services Agent to join our team at Premier Resorts Management Inc in Daytona Beach, Florida. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest check-ins and check-outs efficiently, and ensuring seamless...


  • Panama City Beach, Florida, United States By the Sea Resorts Full time

    We are seeking a skilled Hotel Front Desk Trainer to join our team at By the Sea Resorts in Panama City Beach, Florida. This role is responsible for developing and delivering comprehensive training programs for front desk staff, ensuring they have the necessary skills to provide exceptional customer service.The estimated salary for this position is $45,000 -...

  • Front Desk Associate

    2 weeks ago


    West Palm Beach, Florida, United States Aimbridge Hospitality Full time

    Job SummaryAimbridge Hospitality is seeking a motivated and detail-oriented Front Desk Agent to join our team at the Homewood Suites W Palm Beach. This role offers the opportunity to provide exceptional guest service, handle reservations, and operate the front desk computer system.Responsibilities:* Register guests, make and modify reservations, and process...

  • Front Desk Team Lead

    4 weeks ago


    West Palm Beach, Florida, United States Pyramid Global Hospitality Full time

    We are seeking a Front Desk Supervisor to join our team at Pyramid Global Hospitality. This role is responsible for ensuring a smooth and positive guest experience by overseeing the front desk team and operations.About UsAt Pyramid Global Hospitality, we value our employees and strive to create a supportive and inclusive work environment that fosters...


  • West Palm Beach, Florida, United States Aimbridge Hospitality Full time

    At Aimbridge Hospitality, we're seeking a Front Desk Agent to join our team. This is a part-time position that requires excellent customer service skills and the ability to work in a fast-paced environment.About the Role:The Front Desk Agent will be responsible for greeting and registering guests, handling check-ins and check-outs, and providing exceptional...


  • Palm Beach, Florida, United States Schulte Companies Full time

    At Schulte Companies, we are seeking a highly skilled Front Desk Representative to join our team in Palm Beach. In this dynamic role, you will be the first point of contact for our guests and play a crucial part in ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGreet and check-in guests in a friendly and professional manner.Handle phone...


  • West Palm Beach, Florida, United States Rock Palm Beach Services Llc Full time

    Job Title: Front Desk RepresentativeThe Front Desk Representative is responsible for providing exceptional customer service to guests and residents at Rock Palm Beach Services Llc. This part-time position requires a flexible schedule, including evening and overnight shifts, as well as holidays and weekends.We offer a competitive salary of $16.00 per hour,...

  • Front Desk Ambassador

    19 hours ago


    Palm Beach, Florida, United States LR Palm House LLC Full time

    Job OverviewThe Front Desk Ambassador plays a critical role in maintaining a clean, welcoming, and pleasant environment in the public areas of LR Palm House LLC. This position requires strong attention to detail, excellent customer service skills, and the ability to work efficiently in a fast-paced environment.ResponsibilitiesCleaning and Maintenance: Ensure...


  • Dania Beach, Florida, United States Marriott Full time

    **Learning Opportunities:**As a Hotel Operations Intern at Marriott, you will have the chance to learn from experienced professionals and develop skills in areas such as front desk operations, customer service, and team collaboration.You will work on real-world projects, participate in training sessions, and receive feedback from our leadership team. Our...